What are the responsibilities and job description for the Desktop Support Technician position at COOLSOFT?
.******************* DIRECT CLIENT REQUIREMENT ******************
Experience
Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
Primary Job Duties/ Tasks
1. Concentration and desire to work in desktop support.
2. Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
3. Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
4. Assist in coordinating audio-visual setup and videoconference support.
5. Assist with annual inventory scanning and equipment surplus.
6. Install, configure, and update software.
7. Participate in team projects, meetings, and assignments.
8. Responsible for documenting solutions to Technology issues.
9. Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources.
10. Perform other related duties as assigned.
11. Ability to lift up to 50 lbs.
12. Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.