What are the responsibilities and job description for the Automotive Service Advisor position at Ranchland Ford?
The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed as well as providing support to the Fixed Operations department as a whole.
Ranchland Ford is a friendly, customer-oriented store that seeks to serve its employees and patrons well. By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future.
Service Advisor Compensation and Benefits:
Competitive Pay
Life Insurance
Paid Time Off & Sick Leave
- Employee Discount
Service Advisor Responsibilities:
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
- Assist the parts department as needed
Service Advisor Requirements:
Previous experience at a dealership is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant is a plus, but we will train the right candidate
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Ability to work in a fast-paced team-oriented environment
Positive, friendly attitude
High school diploma or equivalent
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.