Outpatient Administrative Assistant

Function:

Organizational duties & responsibilities:

1. The primary responsibility of all staff is to ensure the safety and well-being of all Ramey-Estep/Re-group (RE) clients.
2. Supports the mission, vision, and values of RE.  Facilitates and adheres to the agency’s code of ethics, policies, and procedures.
3. Supports all functions that attain and maintain accreditation and compliance with regulatory agencies.
4. Supports and facilitates positive interaction with clients and staff by exhibiting both in-office and in-public when carrying out job duties:  individual maturity, respect for others, a team-centered approach, maintenance of confidential information, and awareness and sensitivity to cultural and other differences in clients and staff.
5. Exhibits effective communication skills including proper use of agency communication systems.
6. Participates in appropriate professional development programs to attain and maintain competency.
7. Effectively manages financial and physical resources to achieve the mission of RE.
8. Reports incidents of abuse or potential abuse involving clients to the appropriate authorities and RE.

Essential Duties and Responsibilities:

1. Provides daily phone coverage.
2. Meets and greets visitors and notifies appropriate personnel when needed
3. Maintains professional, cooperative, and effective liaison activities with staff and other agencies and community groups.
4. Manages the incoming mail distribution process.
5. Provides administrative assistance to the Practice Manager and Outpatient program staff as requested.
6. Handles confidential and non-routine information.
7. Schedules use of conference room for agency meetings/events.
8. Maintains accurate filing system for all correspondence, reports, and other documents for Practice Manager.
9. Assists Practice Manager with Medicaid/Insurance billing and reports.
10. Prepares correspondence and special reports as requested.
11. Filing and organizing charts.
12. Distributes client intake information via electronic communication.
13. Inputs client cases into the KSTEP service database.
14. Inputs referrals in the Electronic Health Record system.
15. Checks insurance eligibility for each KSTEP client and inputs that data in the Electronic Health Record system.
16. Performs other duties as assigned.

Working conditions/environment:

1. Shift is generally day-shift, Monday – Friday, 9-5.
2. Holidays, weekends, and extra hours may occasionally be required.
3. Office setting with extensive computer usage.
4. Intense, unpredictable population with the possibility of verbal and physical aggression.
5. Fast-paced environment with the need for quick decisions to deal with any crisis that may arise.
6. The environment is at times loud and stressful.

minimum job requirements:

Education:

Experience:

Specific Skills and

requirements:

Specialized Licenses or training:

Physical Requirements:

Supervisory REquirements: