What are the responsibilities and job description for the Front Desk Agent position at Ramada Inn By Wyndham?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer service while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties
- Greet and welcome guests as they arrive, ensuring a positive first impression.
- Handle incoming phone calls with excellent phone etiquette, directing calls to the appropriate departments or personnel.
- Perform data entry tasks accurately and efficiently, maintaining up-to-date records.
- Provide customer support by addressing inquiries, resolving issues, and offering information about services.
- Assist with calendar management for appointments and meetings, ensuring optimal scheduling for staff and clients.
- Proofread documents and correspondence to ensure clarity and professionalism.
- Maintain an organized front desk area, ensuring all materials are stocked and readily available.
- Support administrative functions as needed, including tasks typically associated with a medical receptionist or personal assistant.
Requirements
- Proven experience in a customer-facing role is preferred.
- Strong phone etiquette and communication skills are essential.
- Proficiency in data entry with attention to detail is required.
- Bilingual candidates are encouraged to apply, as this will enhance communication with diverse clientele.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Familiarity with calendar management tools is a plus.
- Experience in roles such as medical receptionist or personal assistant is advantageous but not mandatory.
- Flexible with schedule
Join our team as a Front Desk Agent where you will play a vital role in creating an inviting atmosphere for our clients while supporting the operational needs of our organization!
Job Type: Full-time
Pay: $16.66 - $17.50 per hour
Expected hours: 35 – 40 per week
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Olympia, WA 98516 (Required)
Ability to Relocate:
- Olympia, WA 98516: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18