What are the responsibilities and job description for the Front Desk Receptionist position at Ramada Elizabethtown?
We are seeking a professional, customer-focused Front Desk Receptionist to join our hotel operations team. The ideal candidate will serve as the primary point of contact for all guests, managing the check-in and check-out process, handling reservations, and ensuring exceptional service standards throughout each stay.
Key Responsibilities
- Welcome guests warmly upon arrival, verify reservations, process room assignments, and issue secure key cards using property management software.
- Manage incoming telephone inquiries, transfer calls to appropriate departments, and handle guest requests, inquiries, or complaints promptly and professionally.
- Coordinate master folios, process cash and credit card transactions accurately, and balance daily shift reports.
- Collaborate closely with housekeeping, maintenance, and management teams to communicate guest room preferences, maintenance issues, and room status updates.
- Maintain thorough knowledge of hotel amenities, local attractions, and dining options to assist guests effectively.
Qualifications & Requirements
- High school diploma or equivalent; previous hospitality, customer service, or administrative experience preferred.
- Strong verbal and written communication skills with a polished, professional demeanor.
- Proficiency in basic computer applications and property management systems or willingness to learn.
- Ability to work flexible shifts, including weekends and holidays, as hotel operations require 24/7 coverage.
- Exceptional multi-tasking abilities and a calm, customer-first approach under pressure.
Pay: $14.00 - $15.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $14 - $15