Healthcare Operations Manager

For more than 45 years as a multi-specialty, privately-owned practice, Raleigh Medical Group has realized that there is more to quality health care than state-of-the-art medicine. In today’s complex medical environment, our internists like to keep things simple: we focus and prioritize our patients' needs. We tailor our treatments to provide patients with the finest personalized health care available for each stage of their adult life.

We understand that when our team members are taken care of, so are our patients. Each day we strive to support our team, give them the resources needed to grow, and create an enjoyable work environment. Our organization continues to grow, and so does our team! We are looking for a Healthcare Operations Manager to join our group. The position is responsible for providing direction for operations staff and for the management of daily operations of direct reports.

We Offer Our Valued Employees:

• Group Health, Dental, and Vision
• FSA and HSA options
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan with matching
• Company provided Short-Term and Long-Term Disability
• Company provided Life Insurance
• Competitive Salaries
• Annual Employee Appreciation Events

On an average day, you will:

• Assures implementation of Human Resources policies and procedures for the operations staff.
• Supervises operations staff by assigning work duties, monitoring performance on a daily basis, and assuring that office procedures are followed.
• Returns patient calls in a timely manner, when appropriate.
• Enters and/or updates patient demographics, assuring accuracy and completeness.
• Processes and responds to incoming patient requests via the patient portal and website.
• Submits new patient requests to the appropriate physician(s) via EHR.
• Verifies insurance eligibility through the computer system at the time of same day appointment scheduling.
• Processes appointment cancellations in order to reschedule the patient.
• Participates in interdisciplinary customer service training.
• Develops on-boarding staff training program with Administrator.
• Monitors need for continue training of staff.
• Coordinates coverage for all positions as needed.
• Leads Informational / Educational meetings.
• Travels to/from various GI office locations.

Competencies

• Medical terminology.
• Customer service concepts and techniques.
• Use of office equipment including phone, scanner, computer, fax machine and photocopier.
• Time management, problem solving, multitasking, organizing, and prioritizing.
• Speaking clearly and concisely in person and on the phone.
• Maintaining confidentiality of sensitive information.
• Exhibiting a professional manner in dealing with others and working to maintain constructive working relationships.

Supervisory responsibilities

• Supervises Front Office, Managed Care, Medical Records and Operator staff.

Physical requirements

• Sitting for approximately 90% percent of the day.
• Periods of walking, standing, bending, lifting, and reaching.
• Fine motor skills.
• Visual acuity.
• Ability to travel freely to various clinic locations.

Required education

• High school diploma or equivalent.
• One year of medical office experience and EHR experience.

EEO Statement:

Raleigh Medical Group is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.

To apply for this position, please visit www.raleighmedicalgroup.com.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Raleigh, NC 27607: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your minimum desired salary?

Work Location: In person

Salary : $49,300 - $62,400