What are the responsibilities and job description for the Automotive Service Lane Manager position at Rairdon Auto Group?
NOW HIRING: SERVICE LANE MANAGER
Nissan of Auburn | Auburn, WA | Great Benefits
If you thrive in a fast-paced, customer-focused environment and know how to lead a service lane and sell like a pro — we want to talk to you.
We’re looking for a Service Lane Manager who can keep the drive running smoothly, motivate the team, deliver exceptional CSI, and drive service sales results.
Compensation: Full-time total annual compensation between $100,000.00 - $140,000.00; including monthly 3% commissions of monthly gross profit on service department customer pay and warranty labor in accordance with the terms of pay plan; additional monthly 1% commission of gross profit on service department customer pay in accordance with terms of pay plan; potential for bonuses and spiffs which may be paid in addition to pay plan.
What You’ll Do
As our Service Lane Manager, you’ll lead the day-to-day sales operations of a high-traffic service drive, ensuring customers and advisors are supported, workflows are efficient, and performance goals are consistently met.
Responsibilities include:
- Oversee daily lane operations and workflow (focus on additional service requests, dispatch support, RO flow, customer throughput)
- Coach, support, and motivate Service Advisors for peak performance
- Monitor and improve CSI scores, customer retention, and advisor productivity
- Resolve customer concerns quickly and professionally
- Ensure processes are followed (MPI, upsell, warranty compliance, approvals)
- Maintain strong communication between advisors, technicians, dispatch, parts, and management
- Lead by example in customer engagement, professionalism, and teamwork
What We’re Looking For
- Proven experience in a service lane leadership role (Top performer in service sales, Service Advisor Lead, Lane Manager, Assistant Service Manager, etc.)
- Strong Honda service department experience a plus (not required but preferred)
- Ability to lead a high-performing team
- Customer-first mindset — calm, confident, and solutions-driven
- Strong communication skills and ability to hold staff accountable
- Knowledge of service KPIs: ELR, ARO, CSI, upsell, productivity, and retention
- Ability to multitask and manage peak drive times without losing composure
Why You’ll Love It Here
✅ Competitive compensation (base performance incentives)
✅ Stable dealership with consistent traffic and strong OEM support
✅ Great team, strong processes, and leadership that listens
✅ Opportunity to grow into Service Manager/Fixed Ops leadership roles
✅ Medical, Dental, Vision, 401(k), PTO
Ready to Lead a Busy Drive?
If you're a hands-on leader who can keep a service lane moving, support advisors, and elevate customer experience — this could be your next big step.
Apply Now — Send your resume or work history today.
All inquiries are confidential.
Benefits:
- Medical, Vision, and Dental Insurance
- Voluntary Short Term Disability Insurance
- Voluntary Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- 6 Paid Holidays subject to completion of 90-day introductory period
- 401k plan with match, subject to completion of the introductory period and other eligibility requirements
- Paid Time Off (PTO): All new employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law. Following 36 months of continuous service, full-time employees earn an additional 40 hours of PTO each anniversary year; following 120 months of continuous service, full-time employees earn 80 hours of PTO each anniversary year, according to terms of PTO policies.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $100,000 - $140,000