Customer Account Coordinator (49332)

SUMMARY

This position is responsible for developing good working relationships with existing internal and external customers and ensuring purchase orders get processed efficiently and accurately from contract award through closeout and archive of the purchase order.  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL DUTIES AND RESPONSIBILITIES (include but are not limited to the following)

• Perform a variety of simple to complex sales order entry and order administration support activities for customer accounts.
• Manage customer contact via phone, email, or video conferencing, including receiving/answering questions about order status, product availability, account status and pricing.
• Consistently follow departmental procedures and workflow processes.
• Create and maintain special tracking and customer reports.
• Manage Purchase Orders through our ERP system from order entry to shipment of finished goods
• Ensure artwork meets regulatory standards, customer specifications and internal standards are maintained.
• Critical thinking to assist internal and external customers
• Liaison with customers on behalf of Raining Rose
• Ensure customer issues are dealt with care, urgency, and professionalism
• Decipher written communication, to ensure understanding of overall expectations are met
• Ability to multi-task and use judgment to ensure priorities are addressed
• Maintain professional technical knowledge with various systems and processes
• Recommend process improvements for increased efficiencies
• Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship, and Evolve)
• Firm understanding and compliance with company’s Good Manufacturing Practices and Safe Practices
• Regular attendance
• Other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Ability to interpret written and verbal instruction
• Outstanding customer service skills
• Strong written and verbal communication skills with prevalent professional demeanor
• Ability to work independently
• Creative and innovative
• Work in a fast-paced environment
• Well-developed interpersonal skills
• Ability to multi-task
• Detail oriented
• Effective time management
• Excellent planning and organizational skills
• Exhibit sound and accurate judgment
• Results and action-oriented
• Ability to work effectively across departmental teams
• Resourceful
• Intermediate level computer literacy
• Mathematical aptitude
• Proficient in Microsoft Office Suite Products and ability to learn new systems quickly

EDUCATION AND/OR EXPERIENCE

• High school diploma/GED required
• A minimum of 1 years’ experience in a relatable field preferred
• Experience with ERP software preferred
• Experience with quoting projects, product cost analysis and ROI analysis preferred
• Knowledge of functional business processes preferred

PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENT

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit an average of 7-8 hours per day
• Stand an average of less than 1 hour per day
• Walk an average of less than 1 hour per day
• Required Movements:
  • Bend/Stoop – Rarely (1-2 times per day)
  • Squat – Rarely (1-2 times per day)
• Weight Carried:
  • Up to 10 lbs – Rarely (1-2 times per day)
• Weight Lifted:
  • Up to 10 lbs – Rarely (1-2 times per day)
• Hands Used for Repetitive Action
  • Simple/light grasping (right hand) – Frequently (5-24 times per hour)
  • Fine dexterity (both hands) – Constant (greater than 25 times per hour)