Customer Service & Scheduling Coordinator - Restoration Office Support

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We are hiring a dependable, organized Customer Service & Scheduling Coordinator to support our restoration office, customers, project coordinators, and project managers. This role is ideal for someone who communicates well, stays organized, handles customer calls professionally, and enjoys keeping daily office operations moving.

Rainbow Restoration is a trusted leader in property damage restoration with a disciplined, no-shortcuts approach. This role is critical to creating a strong customer experience, keeping information accurate, and helping the office, field, and project teams stay aligned.

Why Join Us

· Structured office operations model with clearly defined responsibilities

· Paid training, mentorship, and exposure to advanced workflows and systems

· National brand with 40 years of trust and 19 years serving Chicagoland

· Mitigation only (water, fire, contents, mold) — no reconstruction

· High-accountability, team-oriented culture focused on communication, service, and follow-through

· Opportunity to grow into project coordination, administrative leadership, or office operations roles

· Hybrid work environment (office remote flexibility)

· Full-time role based in Alsip, IL and serving the Chicagoland market

· Health insurance through Blue Cross Blue Shield

· Paid time off

· Retirement plan

Salary Range - $23–$28/hr Overtime

Compensation is based on the candidate's qualifications and relevant experience.

Qualifications

Must-Haves:

· Live within commuting distance of Alsip, IL

· Minimum 2 years experience in customer service, office administration, scheduling, restoration office support, or a similar administrative role

· Strong phone communication skills and ability to remain calm, professional, and helpful with customers

· Ability to accurately document customer information and follow established processes

· Strong organization, follow-up, and attention to detail

· Comfortable using computers, email, Microsoft Office, and basic office software

· Ability to manage multiple priorities in a fast-paced office environment

· Willing to participate in a predictable on-call rotation 1 week per month, including weekend coverage

· Candidates with experience in customer service, office administration, dispatch, scheduling, restoration, insurance, property management, or service-based businesses are encouraged to apply. Strong backgrounds include roles such as Customer Service Representative, Office Assistant, Administrative Assistant, Dispatcher, Scheduling Coordinator, Front Desk Coordinator, Service Coordinator, or Office Coordinator.

Responsibilities

What you will do:

· Answer phones and handle incoming calls using Rainbow call scripts

· Provide professional front-office support when working in the office

· Schedule inspections for project managers

· Prepare production paperwork for the following day

· Complete internal office documentation accurately and on time

· Maintain communication with project coordinators, and project managers

· Support after-hours and weekend customer communication during the assigned on-call week

Pay: $23.00 - $28.00 per hour

Application Question(s):

• Are you within commuting distance of Alsip, IL?
• Do you have at least 2 years of experience in customer service, office administration, dispatch, scheduling, or administrative support?
• Are you comfortable answering customer phone calls and documenting information accurately in a fast-paced office environment?
• Do you have experience scheduling appointments, coordinating service calls, or supporting field staff?
• Are you willing to participate in a scheduled on-call rotation 1 week per month, including weekend coverage?

Work Location: Hybrid remote in Alsip, IL 60803

Salary : $23 - $28