Emergency Services Mitigation Technician

EMERGENCY SERVICES TECHNICIAN

Full-Time | In-Person | Field-Based | Paid Training & Certifications

Do you do the job right the first time — or do you do it until someone catches the mistake?

We are building a team of technicians who take the field seriously. People who follow the plan, document what they do, protect the equipment, and leave every jobsite better than they found it. People who are proud of the work — not just present for the shift.

If that sounds like you, keep reading. Experience in restoration is not required. The right attitude is.

WHO WE ARE

Rainbow Restoration of Chesapeake is a growing emergency services and restoration company serving Hampton Roads. We are part of the Neighborly family of home services brands — national systems, local accountability.

We are being a team that is interested in our continued growth. This means investing in people who show up, execute, and grow. Our best lead technicians started exactly where you are standing now.

THE ONE THING

Zero rework. Zero missed documentation. Zero equipment incidents caused by carelessness. The technician who does this consistently is the one who advances.

WHAT YOU WILL DO

• 
  Place, adjust, and monitor drying equipment (air movers, dehumidifiers, and airscrubbers) on water-damaged properties under the direction of the lead technician
• Take and log moisture readings at assigned locations — accurately, same day, every time
• Photograph all affected areas: before work begins, during drying, and after completion
• Assist with controlled demolition — removing damaged materials per the scope, cleaning up, confirming quality before moving on
• Set up containment and execute mold remediation tasks under lead direction and protocol
• Perform emergency board-up work — board openings correctly, document all materials used
• Report any unexpected site conditions (mold indicators, equipment damage, customer concerns, structural hazards) to your lead immediately — same shift, not the next morning
• Clock in and out accurately by job with detailed activity notes in QuickBooks Time — same day, every day

WHO THRIVES IN THIS ROLE

We are open to three types of candidates:

EXPERIENCED — You have worked in restoration, remediation, or a related trade and you have a track record of executing correctly and documenting your work.

EMERGING — You are newer to the trade but you have worked in construction, labor, or a physically demanding field role and you take direction well and do quality work.

NEW TO THE FIELD — You have no restoration experience but you are physically capable, coachable, reliable, and ready to learn a trade with a real career path.

Non-negotiable at every level:

• You follow instructions the first time — no improvising, no shortcuts
• You are honest when something goes wrong — you report it, you do not hide it
• You show up on time, ready to work, with the right attitude
• You take care of equipment like it is your own — because the company trusts you with it
• You are comfortable in physically demanding environments: heat, moisture, mold, PPE

WHAT WE OFFER

COMPENSATION:

• Competitive hourly wage commensurate with experience — discussed at interview
• Pay increases tied to performance milestones and certification completion
• Overtime available based on job volume and emergency response

BENEFITS:

• Health, vision, and dental insurance
• Paid time off and paid holidays
• 401(k) — eligibility discussed at offer
• Company-provided tools, equipment, and PPE

PAID TRAINING AND CERTIFICATIONS:

• IICRC WRT (Water Damage Restoration Technician) — paid based on performance
• Structured 30/60/90-day onboarding — clear expectations from Day 1, not trial-and-error
• Advancement to Lead Technician is earned — and it is achievable for the right person

SCHEDULE:

• Full-time, field-based position serving Hampton Roads
• Monday–Friday; emergency losses require after-hours availability on rotation
• This is a physical, outdoor field role — you will be on job sites in all conditions

OUR HIRING PROCESS

We run a structured process — but we move fast, if you are the right person

Step 1: Apply — answer all qualifying questions in full

Step 2: Resume review

Step 3: Phone conversation — 10 to 15 minutes to walk through the role, confirm availability and physical requirements, and answer your questions

Step 4: Face-to-face interview and shop tour — meet the lead technician and Division Manager, see the equipment and vehicles, understand what the job actually looks like day to day (30–45 minutes)

Step 5: Paid working interview (half day) lunch — you spend a half day on an active job with the lead technician. You are paid for your time. We want to see how you take direction, how you handle the work, and how you treat the customer's property. We debrief after.

Offer presented if you are the right fit.

We invest in the people who invest in this company. If you show up, follow the plan, and do the work right — we will build your skills, pay for your certifications, and give you a path forward.

Apply now.