What are the responsibilities and job description for the Customer Service Representative position at CWF Restoration?
CWF Restoration is a fast-growing, family-owned water and fire restoration company out of Elmhurst, IL. When people call us, it’s usually one of the worst days of their life—and we show up fast, handle business, and take care of them.
We’re looking for someone who brings energy, stays organized under pressure, and actually gives a damn about doing a great job.
If you’re the type who works hard, figures things out, and doesn’t need to be babysat, keep reading.
What You’ll Be Doing
- Work a Monday-Friday schedule
- Answer incoming calls and take control of situations quickly
- Communicate constantly with customers and crews—no dropped balls
- Set expectations and keep clients in the loop
- Jump in wherever needed to keep things running smoothly
What We’re Looking For
- You can handle a fast-paced, high-pressure environment without folding
- You’re organized, sharp, and don’t forget things
- You’re willing to learn, adapt, and get better every day
- You can work independently and as part of a team
- Dispatching or call center experience is a plus—but not required
- Familiar with salesforce? Great. Not required, but helpful
What You Get
- Paid Time Off
- Health, Dental, Vision & Life Insurance
- 401k with company match
- Weekly paychecks
Salary : $18 - $25