What are the responsibilities and job description for the Dispatch Coordinator – 2nd Shift position at CWF Restoration?
Dispatch Coordinator – 2nd Shift
Do you prefer a later shift that gives you your mornings and afternoons free? Join CWF Restoration, a fast-growing, industry-leading company where your energy, empathy, and quick thinking can shine during the crucial after-hours period.
We’re looking for a Tuesday - Saturday Dispatch Coordinator who is passionate about helping people, even after regular business hours. You’ll be the voice of calm and coordination during urgent restoration situations — making a real difference when it matters most.
What You’ll Do:
- Be the first point of contact for evening customer calls, providing reassurance and professional assistance
- Use our state-of-the-art internal systems to prioritize customer needs and keep operations flowing
- Dispatch our expert field teams with speed and accuracy to ensure timely response
- Communicate with customers clearly and compassionately
- Follow up on open cases via email and phone to ensure customer satisfaction
What We’re Looking For:
- Someone who thrives in a high-energy, fast-paced environment
- A self-starter who enjoys working independently and with purpose in the evening
- Excellent organizational and multitasking skills
- Confident communicator, both over the phone and in writing
- Strong computer literacy and attention to detail
Why You’ll Love It Here:
- Work a steady 4 PM – 12 AM shift remotely (outside of training)
- Competitive salary ($45K–$60K)
- Comprehensive benefits package: medical, dental, vision, and 401(k)
Salary : $45,000 - $60,000