What are the responsibilities and job description for the Inside Sales, Group Tours Representative position at Raiders Football Club LLC?
Position Overview:
Built upon our storied legacy, we win on and off the field by intentionally uniting our players, alumni, teammates, and guests. We strive to create meaningful relationships and deliver a world class experience in all interactions. It is our shared responsibility to ensure that the greatness of the Raiders is in its future.
Reporting to the Senior Manager, Inside Sales, Group Tours, the position is responsible for qualifying, generating and closing group tour revenue at Allegiant Stadium through inbound and outbound sales efforts. The role will focus on prospecting all industries including travel, casino/hotel, corporate, schools, business associations, all while upselling and closing inbound activity.
Essential Job Functions
- Responsible for generating new revenue by proactively selling group tours and experiences via phone, email, and digital channels.
- Handle inbound group inquiries and convert leads into confirmed bookings.
- Conduct outbound prospecting to casino/hotel concierge, travel agencies, corporate planners, schools, churches and community organizations.
- Meet or exceed assigned sales goals, revenue targets, and activity metrics.
- Maintain 80 daily outbound calls ensure KPI goals are consistently met.
- Develop and maintain relationships with existing group clients and repeat buyers.
- Upsell and cross-sell add-ons such as upgrades, food & beverage, private tours, or special experiences.
- Manage personal accounts, pipelines, sales process, and activity utilizing organization CRM system.
- Attend networking events, conventions, and manage Tour Sales booth at events as needed.
- All other duties as assigned.
Qualifications:
- Bachelor’s Degree or pursuing a degree is required
- 1–3 years of inside sales in the sports, tourism, hospitality, events and entertainment industry is preferred.
- Strong phone presence and professional written communication skills.
- Proven ability to close sales and manage multiple leads simultaneously.
- High attention to detail and follow-through.
- Highly motivated self-starter, entrepreneurial spirit and personal leadership skills.
- Ability to work well in a team selling environment and collaborate with others when necessary.
- Exceptional organizational skills.
- Strong communication skills, both verbal and written, and ability to communicate effectively with prospects, customers, and internal team
- Proficient with MS Office (Word, Excel, and Access), CRM, ZoomInfo, Arctics, Ticketmaster and Tableau are a plus.
- Candidate should be comfortable working autonomously, independently, and should be a self-starter.
- Candidate should possess an optimistic, organization-first attitude, as well as the competitive desire to be the best.
- Ability to work in a fast-paced, goal-driven environment.
- Customer-focused mindset with strong problem-solving abilities.
- Work extended hours and flexible schedule including nights, weekends, event days, and holidays as needed.
Physical Aspects of Position (includes but are not limited to):
- Sitting for long periods of time throughout shift.
- Occasional lifting and carrying up to 25lbs.
- Occasional walking, standing, bending, kneeling, pushing, and pulling.
The Las Vegas Raiders provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.