Service Scanner

About the Role:

The Service Scanner plays a crucial role in the retail trade industry, specifically within the automotive sector at Atlantic Toyota. This position is responsible for ensuring that all service-related transactions are accurately processed and recorded, contributing to the overall efficiency of the service department. The major end result of this role is to enhance customer satisfaction by providing timely and precise service documentation, which in turn supports the service team's ability to deliver high-quality automotive care. The Service Scanner will also assist in inventory management by tracking parts and services, ensuring that all necessary resources are available for technicians. Ultimately, this role is vital for maintaining operational excellence and fostering a positive customer experience in the dealership environment.

Minimum Qualifications:

• High school diploma or equivalent.
• Proficiency in using computer systems and software for data entry and management.
• Strong attention to detail and accuracy in processing information.

Preferred Qualifications:

• Previous experience in a retail or automotive service environment.
• Familiarity with automotive parts and service processes.
• Basic knowledge of inventory management systems.

Responsibilities:

• Accurately scan and document service orders and parts inventory using the dealership's management system.
• Collaborate with service advisors and technicians to ensure all service requests are fulfilled and recorded correctly.
• Monitor and manage the flow of service-related paperwork to ensure timely processing and customer follow-up.
• Assist in maintaining an organized and efficient service area, including the proper labeling and storage of parts.
• Provide exceptional customer service by addressing inquiries and ensuring a smooth service experience for clients.

Skills:

The required skills for this position include strong computer proficiency, which is essential for accurately entering and managing service data. Attention to detail is critical, as the Service Scanner must ensure that all information is recorded correctly to prevent errors that could impact customer satisfaction. Communication skills are also important, as the role involves collaborating with various team members to facilitate smooth service operations. Preferred skills, such as familiarity with automotive parts, will enhance the candidate's ability to understand service requests and inventory needs. Overall, these skills contribute to a well-organized service department that prioritizes customer care and operational efficiency.