Retail Operations Manager

About rag & bone 

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

We still believe in the same principles we started with: the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process and collaboration for a more equitable future. 

Job Summary:  

The purpose of this role is to support the Sr. Director, Retail Operations in overseeing the daily operations of retail stores, ensuring efficiency, profitability, and a strong customer experience 

Responsibilities: 

• Maintain and oversee compliance for company policies, procedures and standards 

• Manage and improve store systems, operational policies, and procedures 

• Train, coach, and manage store execution of operations tasks (i.e. POS procedures, return procedures, budget management, clienteling, inventory management, loss prevention, etc.) 

• Establish controls and monitor risks to company assets such as cash, inventory, etc. 

• Manage retail expenses and maintain budget compliance across the stores 

• Monitor the accuracy of receiving, transfers, damages, and RTV’s 

• Manage clienteling platform and store performance  

• Enable effective communication between retail stores and the corporate office 

• Resolve issues impacting service, efficiency, or productivity 

• Enhance customer service standards and adapt client experience to business needs 

• Apply sound judgement and discretion independently, as well as collaboratively with, retail and corporate management teams on all daily store operations and processes 

• Assist in store opening and renovation process  

• Lead new projects, technology initiatives and new process roll outs 

Requirements: 

• Strong communication and presentation skills  

• Strong analytical aptitude including thorough understanding of financial statements and reporting of Key Performance Indicators 

• Proven skill in training and the ability to positively influence people to gain support 

• Understanding of Loss Prevention concepts and enforcement tactics 

• Ability to support, interact and communicate effectively with both internal and external cross-functional stakeholders 

• Strong organizational skills, self-motivated and focused on meeting deadlines in a fast-paced environment 

• Ability to create and develop new processes and procedures to enhance the customer experience 

• Demonstrates exceptional attention to detail and a commitment to accuracy, ensuring all work is thoroughly reviewed and error-free 

• Demonstrated ability to think strategically while being able to execute on a tactical level 

• Demonstrates the capacity to align home office objectives with an understanding of the diverse needs and priorities of retail teams 

• B.A or equivalent 

• Luxury or contemporary retail store upper management experience 

• 5 years’ experience in a Retail Operations multi-store or corporate role 

• Shopify POS experience 

• Omnichannel operations management experience 

• Strong interpersonal, communication, organization and follow-through skills 

• Availability to travel both domestically and internationally, as needed 

Rules we live by | Rules you live by  

Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity 

Have No Fear | Innovate and solve problems 

Own Every Decision | Work together and get results  

Quality Matters | Not only with product, but we see it in our people  

Make Shit Happen | Be disciplined, be competitive 

Our in office policy is in office, 4 days a week.  

Benefits  

• Paid Time Off 

• Clothing Allowance  

• Generous Employee Discount  

• Paid Parental Leave 

• Membership to Calm and access to other wellness benefits 

• Medical, dental, vision and ancillary benefits  

• 401k 

Salary: The target salary for this role is between $90,000 and $100,000 based on candidates' experience and expectations. 

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.