VP, Retail

About rag & bone 

From our origins in New York in 2002, rag & bone was founded on a belief of uncompromising ideals: a commitment to doing things the right way, not the easy way. To making things that are as original as they are timeless. To being true to ourselves, even when that truth sets us apart from the mainstream.  

We still believe in the same principles we started with the easy elegance of classic British tailoring, the authenticity of American workwear, and the originality of our home city, New York. As New Yorkers, community and authenticity have become synonymous with our brand. An inclusive environment at rag & bone upholds our original values by encouraging employee connection and empowering each individual to have a voice on policy, process, and collaboration for a more equitable future.  

Job Summary:  

Reporting into the CCO, the VP, Retail Stores & Operations is responsible for overseeing the operational practices demonstrated in our retail stores while continuing to identify and create ways of efficiency and enhancement. You will liaise with HQ teams on systems, routines, audits, and administrative functions that have a direct relationship to our stores. You will be a problem solver and key contact for our retail stores, navigating solutions to our POS and vendor related services. You will be the leader of store process and procedures while supporting the organization with scalable operational solutions. Project management, organization, flexibility, multi-tasking, and communication are key competencies that are needed in the role to be successful. 

Responsibilities: 

Store Operations

• Oversee retail stores daily through troubleshooting, system compliance, transaction auditing and overall operations support.  

• Manage operations team in sourcing information and product knowledge to build cohesive training videos, manuals, and materials from scratch for all retail locations.  

• Own communication with retail teams to ensure supply levels are adequate and systems are properly functioning.  

• Leads with communication and rollouts. Act as liaison and facilitate HQ requests and communications between corporate and retail.  

• Oversee problem solving that affect the store's guest experience, efficiency, and productivity.  

Project Management / New Store Openings

• Look to continually improve our platforms and systems by vetting out tools and technology that will enhance the way our retail stores communicate and operate.  

• Oversee project managers  on all new platforms and systems while working cross functionally for successful pilots and rollouts.  

• Work with the Store Development Team on all new store opening projects.  

• Be the direct lead in project managing the timing, utilities, vendor setup and supply ordering/acquisition of all related and needed items for opening and store use.  

• Organize frequent communication amongst all in the know business partners on relevant dates surrounding all aspects of a new store opening in partnership with the Store Development team. 

Requirements: 

• BA is strongly desired 

• Minimum 10 years of work-related experience 

• Superior leadership skills 

• Experience building and developing a best-in-class team 

• Exceptional communication and collaboration skills 

• Proven project management experience 

• Proven ability to multi-task and plan effectively 

• Creative and innovative thinker 

• Experience managing vendor relationships 

• Ability to travel for new store openings and store refits 

• Experience in a high growth emerging brand strongly desired 

Rules we live by | Rules you live by
Be a Good Human | Be original, be authentic. Stand for diversity, equitability & inclusivity
Have No Fear | Innovate and solve problems
Own Every Decision | Work together and get results
Quality Matters | Not only with product, but we see it in our people
Make Shit Happen | Be disciplined, be competitive

We are in office 4 days a week - 1 remote.

Salary target range is $225.000-250.000 based on candidate experience and expectations.  

Benefits  

• Paid Time Off 

• Clothing Allowance  

• Generous Employee Discount  

• Paid Parental Leave 

• Membership to Calm and access to other wellness benefits 

• Medical, dental, vision and ancillary benefits  

• 401k
   

rag & bone is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.