What are the responsibilities and job description for the Senior Manager Ecommerce position at Radiant Systems Inc?
Title: Senior Ecommerce Manager
Location: South Bend, Indiana 46628
Duration: 12 Month
Position Summary:
Strategic Relationship & Growth
Act as a digitally native professional focused on building strong relationships to identify, unlock, and execute mutual goals and opportunities between Client.
Bring strategic insights to Client to help drive website conversion.
Identify and unlock content opportunities that support Client website and conversion ambitions.
Serve as an extended arm of the Retail Marketing Manager supporting both Client to execute and deploy Customer Marketing Plan actions
Be the main point of contact for both Client teams for online new initiatives
Customer Experience Alignment
Understand Client consumer journey stages (Welcome, Fitment Confirmation, Evaluation & Consideration, Purchase) and ensure Client digital presence supports each stage.
Implement strategies to reduce fallout/drop-off:
Optimize taxonomy to reduce friction and optimize consumer journey
Optimize Conversion rate by PDP
Operations Management - Oversee operations for Client brands, including:
Purchase Orders & On-Hand Management: Ensure timely and accurate processing of POs and inventory oversight.
Content Updates & Optimization: Maintain and optimize product content for increased organic traffic, longer virtual sessions, higher consideration, and conversion.
Catalog & Taxonomy Management: Ensure accurate catalog and taxonomy for better findability.
New Product Setup: Help ensure PDPs are accurate and up to date with new product launches
Out of stock: tracking out of stock situation and optimizing the process to reduce it
Forecasting & Allocation: Provide accurate forecasting for supply and allocation to reduce out-of-stock issues and improve on-shelf availability
Growth & Innovation: Build upon category trends and identify opportunities for digital innovation and growth within the partnership ecosystem.
Assortment: Close assortment gaps and ensure a robust long tail to meet diverse consumer needs
Strategic-Category Growth: Help Client/BFG grow at Client in the strategic categories of Motorsports, Enthusiast Truck, Winter, EV, and Classic.
Efficiencies: Identify operational efficiencies between Client that can reduce the operating costs of both entities.
Data Partnership, Reporting & Insights
Share monthly reporting with agreed-upon KPIs to drive transparency and accountability.
Analyze campaign and operational performance and share findings to inform future strategies.
Build upon category trends to enhance product mix, positioning and product development
Create scorecard to monitor business progress and performance
Organize QBR with key stakeholders
Salary : $50 - $62