What are the responsibilities and job description for the Complaints Handler position at Radiant Systems Inc?
Title: Quality Complaint Contractor
Duration: 3 Months contract
Location: San Diego, CA 92121
6 total positions
In office 4-5 days a week
Onsite interview
Duties:
• Regularly monitors Complaint Handling inbox for new complaints and adverse event reports
• Generates complaints in the eQMS and adds data inputs to Master Complaint Tracker
• Attaches all relevant files and reports for the complaint to the eQMS e.g. PC/AE reports, Follow-Up communications, Reportability Assessments, log files etc.
• Organizes and generate Complaint folders in SharePoint to help with investigations and collaboration activities
• Performs DHR review for Complaint investigations
• Updates Complaint investigation summary with administrative information including complaint number, PC/AE report information, Device information etc.
• Creates- log files and attaches to the eQMS and SharePoint Complaint folder
• Monitors Handpiece returns inventory and places weekly requests with 3PL for return shipments
Skills:
• Knowledge of QSR’s and their application
• Complaint handling experience
• Ability to work proactively and cooperatively with managers and operational staff to solve quality problems
• Ability to manage multiple responsibilities with a high degree of self-motivation
• Good written, oral, and interpersonal English communication skills
• Ability to use Microsoft Word and Excel applications
Education:
• Minimum 1 years of relevant Pharmaceutical/Medical Device Industry Quality Assurance experience
Salary : $30 - $32