What are the responsibilities and job description for the HR Assistant II position at Radiant System, Inc?
Requirements:
- 5 years of HR Contact Center or Customer Service experience.
- Experience handling inbound employee calls and case management.
- Strong payroll inquiry resolution and understanding of timekeeping/payroll processes.
- Experience with ServiceNow (required).
- SuccessFactors experience is a plus.
- Proficient in Microsoft Outlook, Teams, and Excel.
- Strong communication, attention to detail, and problem-solving skills.
- Bachelor's degree required.
- Spanish language skills preferred.
Responsibilities:
- Handle employee HR, payroll, benefits, LOA, and policy inquiries.
- Create and manage cases in ServiceNow.
- Support payroll-related questions and route issues appropriately.
- Maintain HR records and provide administrative support.