What are the responsibilities and job description for the Resolutions Specialist position at Radiant Credit Union?
Position Purpose:
The Resolution Specialist plays a vital role in managing delinquencies, providing excellent member service, and ensuring compliance with the credit union's policies and procedures. This position is responsible for resolving early, mid, and late-stage delinquent accounts, conducting account reviews, and developing action plans to address overdue payments. The role encompasses both training and mentoring responsibilities and includes more advanced tasks as experience and performance milestones are met.
Essential Responsibilities:
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other skills Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
The Resolution Specialist plays a vital role in managing delinquencies, providing excellent member service, and ensuring compliance with the credit union's policies and procedures. This position is responsible for resolving early, mid, and late-stage delinquent accounts, conducting account reviews, and developing action plans to address overdue payments. The role encompasses both training and mentoring responsibilities and includes more advanced tasks as experience and performance milestones are met.
Essential Responsibilities:
- Contacts delinquent loan holders via phone and mail, taking appropriate action to bring accounts current. This includes making payment arrangements to collect debts and analyzing the financial situations of delinquent borrowers to identify potential issues, such as recommending repossession of collateral when other arrangements fail. The role also focuses on addressing early (10–29 days), mid (30–59 days), and late-stage delinquencies (60 days to charge-off), reviewing accounts for overdue payments, and developing actionable plans to resolve delinquencies. Responsibilities include managing Promise-to-Pay (PTP) accounts, processing payment skips, recommending delinquent loans for charge-off, and contacting members to facilitate collection efforts. Contacts owners of negative share accounts to make payment arrangements and recover debts.
- Focuses on delivering exceptional member service by addressing payment challenges, guiding members through loan workout solutions or hardship accommodations, and initiating the process for third-party vendor claims related to disability, unemployment, and death.
- Assist Resolution support specialist and Manager of Resolutions in maintaining a backlog-free workload in support of legal filings and bankruptcy
- Complete monthly reporting requirements.
- Performs other duties as assigned.
Experience One year to three years of similar or related experience.
Education A high school education or GED.
Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other skills Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required.
Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
Salary : $18 - $23