What are the responsibilities and job description for the Resolutions Support Specialist position at Radiantcu?
Resolutions Support Specialist
Role:
To preserve the credit union's assets by preparing the appropriate paperwork and submitting the documentation package to maximize the credit union recovery. This position will also work with the appropriate parties to recover Credit Union collateral. Acts as backup to Resolutions Specialist as needed.
To preserve the credit union's assets by preparing the appropriate paperwork and submitting the documentation package to maximize the credit union recovery. This position will also work with the appropriate parties to recover Credit Union collateral. Acts as backup to Resolutions Specialist as needed.
Essential Functions & Responsibilities:
- Files legal paperwork on charged off loans and shares when applicable as per credit union policy and procedures. Submits charged off loans to 3rd party debt collection company when applicable as per credit union policy and procedures. Reviews, researches, and submits declaration page for proof of insurance and collateral protection refunds. Processes all GAP claims. Completes file maintenance on accounts for home address, updated phone numbers, email address, and proper coding of accounts. Handles returned loan payments. Receives and documents notice of bankruptcy.
- Initiates and oversees the process of repossessions from submitting repossession paperwork through the loan charge off. Reviews pending secretion claims, working with repossession agents, and preparing collateral for auctions.
- Performs backup duties to the Account Resolution Clerk on negative share accounts and on posting of debt management companies. Assists in processing and monitoring CUNA claims and administering deceased accounts when needed.
- Provides end of month collection support as needed.
- Performs other duties as assigned
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.
Education: A high school education or GED.
Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills: Ability to troubleshoot, comprehend and follow complex technical procedures. Attention to detail. Basic Excel experience required.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.