What are the responsibilities and job description for the Operations Coordinator position at Radchem Products, Inc.?
Description: Responsible for ensuring effective sales order management for a national chemical distribution business. An operations coordinator will serve as a primary point of contact in the order flow process to provide a consistent, positive experience for customers. Tasks include initial order entry, management of order changes, and coordinating order fulfillment.
Primary Responsibilities:
- Receive and process customer orders in support of the Sales team
- Send order confirmations with accurate pricing based on customer quotes
- Build strong relationships with customers and maintain consistent communication on order status
- Review, understand, and communicate customer requirements and instructions
- Keep track of regularly updated customer information across various databases
- Act as a liaison between customers and internal departments
- Coordinate with the Logistics team on freight movement
- Coordinate with the Supply team on purchases of raw materials
- Coordinate with Compliance team to ensure that orders conform to standards
Qualifications:
- Interest in sales, logistics & supply chain management preferred
- Bachelor’s degree from accredited institution
- 0-2 years of professional experience preferred
- Proficient with technology, including Microsoft Office applications
- Familiarity with Salesforce a plus
- Comfortable with processing large volumes of data
- Intense focus on data accuracy
- Strong communication and organizational skills
- Self-starter with ability to prioritize, multitask, and problem solve
- Remain accessible outside of standard business hours when necessary
Company Overview:
Radchem Products, Inc. is a chemical distribution company located in the southwest Chicago suburbs. We relocated to a brand-new office near Naperville, IL in the summer of 2023. We have a tight knit team that continues to hit new milestones – we have a distribution network across North America that cracked an industry top 100 list at 97 in 2021 and finished at 46 in 2025. From 2023 through 2025, we have also been recognized by the Alliance of Chemical Distribution as one of a few outstanding member companies deserving of honorable mention for its Responsible Distribution Excellence Award.
Benefits:
- Medical & dental insurance and vision coverage
- Life insurance and STD/LTD insurance
- Paid vacation, holidays, and personal/sick days
- Simplified Employee Pension (SEP) Plan
- Heavily discounted membership rates to athletic clubs
- Hybrid work model
Salary:
$55,000 - $60,000 annually
Salary : $55,000 - $60,000