Demo

Digital Marketing Director

Rack Room Shoes
Charlotte, NC Full Time
POSTED ON 9/22/2025
AVAILABLE BEFORE 10/22/2025
Essential Duties and Responsibilities:


Digital Marketing Strategy and Leadership

  • Lead, coach and mentor a high-performing team of digital marketing professionals. Foster a culture of performance, innovation, inclusion, and continuous learning.
  • Develop and implement an integrated digital marketing roadmap aligned with company growth objectives, with clearly defined KPIs and measurable outcomes.
  • Collaborate closely with brand marketing, ecommerce, creative, and technology stakeholders to ensure alignment across messaging, promotion strategy, and campaign delivery.
  • Work with internal project managers to ensure campaign deadlines and milestones are achieved on schedule.
  • Effectively manage budgets and allocate resources to maximize ROI across marketing initiatives.


Channel Execution & Optimization


  • Oversee the daily activities of digital marketing managers and channel specialists responsible for paid media, social and SEO.
  • Leverage tools such as Google Analytics, Adobe Analytics, Google Search Console, Meta Business Suite, and email analytics to optimize spend and content across digital platforms.
  • Own paid media platforms having a keen eye for scaling profitably.


Cross-Functional Impact


  • Champion a results-driven, customer-first culture across all digital marketing programs.
  • Serve as a key contributor to the company’s broader brand and growth strategy through actionable performance insights and media recommendations.


Required Qualifications:


  • 8 years in digital marketing with 4 years leading teams and agencies; proven ownership of multimillion-dollar budgets.
  • Full-funnel expertise across brand and performance; deep hands-on knowledge of paid search, paid social, programmatic, and CRO.
  • Strong analytics and experimentation mindset; experience with MMM/MTA, incrementality testing, and cohort/LTV modeling.
  • SEO/content strategy and measurement experience.
  • Excellent leadership, cross-functional collaboration, and communication skills; can translate data into clear decisions.


Tools you’re comfortable with (or similar)


  • Media: Google Ads/SA360, Google Merchant Center, Microsoft Ads, Meta, TikTok, DV360/The Trade Desk, YouTube, Amazon Ads, CTV, Adobe Analytics
  • SEO: Ahrefs/SEMrush, Screaming Frog; feed management (Feedonomics).


Responsibilities:


Strategy and planning

  • Build and own the annual digital marketing plan, channel mix, and budget across upper- and bottom-funnel programs.
  • Set KPI frameworks by funnel stage; forecast pipeline/revenue and manage to CAC, ROAS, MER, and LTV:CAC targets.
  • Develop the experimentation roadmap (creative, audiences, bids, landing pages); champion incrementality testing and MMM/MTA.
  • Channel leadership (see funnel/channel ownership below)
  • Guide channel managers on media strategy, targeting, and optimization cadence.

Analytics and attribution

  • Build executive reporting on performance, learnings, and next actions.
  • Team and vendors
  • Mentor, coach and develop a high-performing team. Manage martech vendors on SLAs and ROI targets.


Funnel and channel ownership


Upper-funnel (awareness and interest)

  • Paid social prospecting: Meta, TikTok, and other related platforms
  • Programmatic display and video: worked with manager to drive effectiveness and scale.
  • CTV, streaming, and other top-of-funnel digital media channels
  • Influencer/creator marketing: oversee strategy and execution of brand co-op partnerships.
  • Organic/owned: SEO top-of-funnel content, community, organic social.
  • Brand amplification and content syndication.

Bottom-funnel (consideration and conversion)

  • Paid search/SEM: Google/Bing, Performance Max, Shopping/PLA, RLSA/DSA.
  • Retargeting/remarketing across web and social; dynamic product ads.
  • Affiliate/partner marketing (CJ) and referral programs.

Key KPIs

  • Upper-funnel: reach and frequency, VTR/VCR, unique new users to acquisition, engaged sessions, incremental site traffic
  • Bottom-funnel: CVR, CPA/CAC, ROAS/POAS, MER, margin contribution, pipeline and revenue contribution.


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