What are the responsibilities and job description for the Credit and Collections Specialist position at Rabine?
Description
Summary/Objective
The Credit and Collections Specialist is responsible for managing customer receivables by monitoring past-due accounts, collecting outstanding payments, and accurately documenting all collection activities. This role resolves payment discrepancies, assesses customer credit risk, and prepares account statements while ensuring compliance with company policies. Works with internal teams and the lien company to prepare mechanic liens when needed.
Essential Functions
Qualifications:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role. This role requires the individual to express or exchange ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. This role requires the individual to make substantial movements (motions) of the wrists, hands, and/or fingers often. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Position Type and Expected Hours of Work
40 plus hours per week, Monday through Friday
Travel
Travel is not required for this position.
EEO Statement
The Rabine Group and its companies is an equal opportunity employer.
Summary/Objective
The Credit and Collections Specialist is responsible for managing customer receivables by monitoring past-due accounts, collecting outstanding payments, and accurately documenting all collection activities. This role resolves payment discrepancies, assesses customer credit risk, and prepares account statements while ensuring compliance with company policies. Works with internal teams and the lien company to prepare mechanic liens when needed.
Essential Functions
- Review, monitor, and report customer accounts with past-due balances.
- Contact customers via phone, email, or mail to collect outstanding payments in a professional manner.
- Document and organize all collection activities & statuses accurately in the system, maintaining credit and collection metrics within acceptable levels, including average days delinquent, and past due dollars.
- Assist in investigating and resolving payment discrepancies or disputes.
- Prepare and send account statements and reminders to customers.
- Escalate complex collection issues to senior team members or management.
- Perform risk assessments to determine the credit worthiness of new and existing customers.
- Maintain compliance with company policies and applicable regulations.
- Work with operating companies and Rabine’s lien company to prepare and order mechanic liens, as needed
Qualifications:
- Associate or bachelor’s degree in business, finance, or related field preferred.
- 2 years of experience in credit and collections or related financial role.
- Strong verbal and written communication skills.
- Basic knowledge of accounting principles is a plus.
- Proficiency in Microsoft Office (Excel, Word) and familiarity with ERP systems (Sage Intacct) preferred.
- Ability to work independently and manage time effectively.
- Familiarity with Illinois mechanic lien laws and timetables, preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment
This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role. This role requires the individual to express or exchange ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. This role requires the individual to make substantial movements (motions) of the wrists, hands, and/or fingers often. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
Position Type and Expected Hours of Work
40 plus hours per week, Monday through Friday
Travel
Travel is not required for this position.
EEO Statement
The Rabine Group and its companies is an equal opportunity employer.