Desktop Support Analyst

Hi,

Hope you are doing well.

I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume.

Job Title: Desktop Support Analyst

Location: North Seattle, WA 98109 (Onsite)

Mode : Contract

USC/GC only

Duties include (but not limited to)-

1. Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices

2. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives

3. IMACD function including installation and decommission

4. Backing up and restoring user data, settings and associated systems administration activities

5. Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts

6. Assist on Incident and Problem management activities

7. Taking ownership of issues through to resolution on all appropriate requests

8. Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information

9. Move equipment associated with escalated incidents and service requests

10. Performing asset inventory activities as needed

11. Recommends and/or performs upgrades on systems to ensure longevity

12. Works with procurement staff to purchase hardware and software

13. Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests

14. Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.

15. Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents

16. Adhere to ticket response and resolution SLA’s as agreed upon with the customer

17. Good understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues

18 Support during Town Halls, Board Meetings, Executive Conferences, Auditorium Meetings. Desired experience on supporting Cisco, Avaya, Logitech or MS Teams Room

19. Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components

20. Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling

21. If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues

Desired Experience:

• At least 7-10 years of experience in the field or in a related area required

• Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc)

• Strong Microsoft Operating System installation and troubleshooting skills, experience on Mac OS is an added advantage

• Knowledge of Mobile OS like iOS, iPadOS & Android

• Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds

• Broad experience of IT with good understanding of Networks, Servers and Telecoms

• Strong Customer service skills

• Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels

• Strong written and verbal communication skills

• Must be detail oriented and self-motivated

• Background security check required

Thanks,

Ravi Kumar

Raas Infotek

Newark, DE 19702

Direct No: 302-286-9894

Email: Ravi.kumar@raasinfotek.com