What are the responsibilities and job description for the Desktop Support Analyst position at Noblesoft Technologies?
Job Title: Desktop Support Analyst
Location: North Seattle, WA 98109 - Onsite
Contract
Job Description
This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
Location: North Seattle, WA 98109 - Onsite
Contract
Job Description
This position assists Customer with technical support of desktop computers, applications, and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. A good understanding of general IT required as provision of Smart Hands will also be required on occasion to work with subject matter experts as their eyes, hands and feet in areas such as Networking, Server and Telecoms etc.
- Desk side engineer for technical support for customers and their networked computers and peripherals
- Interface with Senior Management, Company Board, Executives & VIP Users.
- Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop support, Printers, PDAs, iPhone/iPad & other Smart Devices
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
- IMACD function including installation and decommission
- Backing up and restoring user data, settings and associated systems administration activities
- Assist ServiceDesk/Remote Desktop Support teams for hands and feet coordination efforts
- Assist on Incident and Problem management activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests (Incidents) and service requests by utilizing ticketing system to track tickets and provide up-to-date status and information
- Move equipment associated with escalated incidents and service requests
- Performing asset inventory activities as needed
- Recommends and/or performs upgrades on systems to ensure longevity
- Works with procurement staff to purchase hardware and software
- Maintain spare parts/ inventory list on a monthly basis and coordinate for any disposal requests
- Provide trade show planning and support, setup, test, training, logistics and maintenance of all required Workstation and peripheral equipment at the site.
- Be available for Oncall support during afterhours as and when necessary for Priority 1 & 2 Incidents
- Adhere to ticket response and resolution SLA’s as agreed upon with the customer
- Good understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Smart hands support for Rack & Stack of Server, Storage, Network & Firewall components
- Provide basic to intermediate support for IDF & MDF closets including but not limited to providing console access, checking & reporting UPS & Cooling alerts, PDU’s, patch panel & structured cabling
- If necessary & required liaise with Third Party Vendors & support for resolving complex or OEM related issues
- At least 7-10 years of experience in the field or in a related area required
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint etc)
- Strong Microsoft Operating System installation and troubleshooting skills, experience on Mac OS is an added advantage
- Knowledge of Mobile OS like iOS, iPadOS & Android
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
- Broad experience of IT with good understanding of Networks, Servers and Telecoms
- Strong Customer service skills
- Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Must be detail oriented and self-motivated
- Background security check required
Salary : $20 - $23