What are the responsibilities and job description for the Print and Fulfillment Project Coordinator position at R&R Human Resources Solutions?
Action Mail, is a family-owned, growing printing, mailing, and fulfillment company based in Escondido, California (San Diego area). We are looking for a hands-on, detail-oriented Print & Fulfillment Project Coordinator to join our team.
This role is ideal for someone who enjoys working directly with clients, is highly organized and detail oriented and wants to be involved in production and fulfillment operations. You’ll play a key role in ensuring customer projects are executed accurately, on time, and with a high level of service.
Responsibilities
Customer Service & Client Support
This is an on-site role based in a production and warehouse environment. The position includes a mix of desk-based customer service and hands-on involvement with fulfillment, quality control, and production coordination. You should be comfortable moving between office work and warehouse activity throughout the day.
Benefits
This role is ideal for someone who enjoys working directly with clients, is highly organized and detail oriented and wants to be involved in production and fulfillment operations. You’ll play a key role in ensuring customer projects are executed accurately, on time, and with a high level of service.
Responsibilities
Customer Service & Client Support
- Serve as a primary point of contact for customer inquiries via email and phone
- Provide order updates, manage timelines, and set clear expectations
- Resolve customer issues related to production, fulfillment, and shipping
- Build strong client relationships and ensure a high level of customer satisfaction
- Set up and manage fulfillment projects including kitting, mailing, and distribution
- Coordinate project details with internal production and shipping teams
- Track jobs and ensure projects are completed accurately and on schedule
- Assist with workflow coordination and prioritization
- Prepare job estimates using internal systems (training provided if needed)
- Enter and manage orders in company systems
- Work closely with management on pricing, timelines, and job specifications
- Review print and fulfillment jobs for accuracy prior to shipment
- Verify customer specifications and job requirements are met
- Identify and resolve errors before delivery to prevent rework or delays
- Manage shipping logistics and troubleshooting (delays, lost packages, address issues)
- Communicate proactively with customers regarding any shipping or production issues
- 2 years of experience in customer service, operations, or project coordination
- Strong attention to detail and organizational skills
- Ability to manage multiple projects simultaneously
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, small-team environment
- Strong problem-solving mindset and accountability
- Proficiency in Excel and Microsoft Office software
- Background in printing, mailing, fulfillment, or logistics
- Familiarity with USPS, UPS, and FedEx shipping processes
- Experience with estimating, MIS, or ERP systems
- Hands-on experience in a warehouse, production, or fulfillment setting is strongly desired
- Spanish speaker a plus
This is an on-site role based in a production and warehouse environment. The position includes a mix of desk-based customer service and hands-on involvement with fulfillment, quality control, and production coordination. You should be comfortable moving between office work and warehouse activity throughout the day.
Benefits
- Competitive hourly pay based on experience
- Paid training and hands-on learning across print, fulfillment, and customer service
- Paid time off and paid holidays
- Health benefits
- Profit sharing and 401K
- Opportunity for growth and skill development
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Compensation details: 50000-70000 Yearly Salary