What are the responsibilities and job description for the Customer Success Manager position at Qumulo?
About the Company:
Qumulo is the simple way to manage exabyte-scale data anywhere edge, core, or cloud on the platform of your choice. In a world with trillions of files and objects comprising 100 zettabytes worldwide, companies need a solution that combines the ability to work anywhere with simplicity. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
About the Position
Customers are the lifeblood of Qumulo. We are seeking strategic, customer-focused, and results-driven Customer Success Manager (CSMs) to drive the success of our enterprise customers and OEM/Channel partners.
You will own the full customer lifecyclefrom onboarding and deployment to adoption, retention, and expansionensuring customers achieve measurable outcomes while building long-term, trusted relationships.
Responsibilities
- Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals.
- Onboarding & Deployment: Drive seamless onboarding processes and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions.
- Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products.
- Strategic Engagement: Conduct quarterly business reviews (QBRs/EBRs) and develop tailored success plans aligned with customer goals.
- Churn Mitigation: Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.
- Collaboration: Partner cross-functionally with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
- Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
- Feedback & Advocacy: Provide actionable insights and product feedback; communicate product updates and improvements to customers.
Qualifications
- 5 years in Customer Success, Account Management, or Partner Success in a B2B SaaS environment
- Proven experience managing enterprise accounts and OEM/Channel partners
- Deep technical aptitude in data, storage, and cloud technologies
- Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights
- Excellent communication, presentation, and relationship-building skills
- Experience with CS/CRM tools (e.g., Planhat, Gainsight)
- Strong project management and organizational skills; able to manage multiple priorities
- Experience managing up to 150 accounts
- Location in the US Central or Eastern timezones preferred
- Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services
The annual pay range for the role is USD $112,000- $142,000USD
Individual pay depends on various factors, such as role level, relevant experience and skills. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.
Benefits & Perks:
- Pre-IPO stock options
- Flexible time-off policy
- HSA and PPO health insurance options
- Dental and Vision insurance
- 401(k) plan
- Choice of an ORCA card or parking subsidy
Equal Opportunity Employer:
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, age, disability, military status, national
origin, or any other characteristic protected under federal, state, or applicable local law.
For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice
Salary : $112,000 - $142,000