Manager, Customer Service (Bilingual)

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Have you been told you’re a “people person?” Do you enjoy solving problems with attention and care? Ready to work with customers to resolve service related issues? If this sounds like you, you will thrive as a Manager on Spectrum’s Customer Service team.

 

BE PART OF THE CONNECTION

Customer Service Managers are vital to our mission. They are responsible for the management of a team of supervisors who along with our customer service representatives, provide the support that our customers rely on. You’ll work in a fast-paced, dynamic call center environment, alongside an encouraging team, making a difference every day.

WHAT OUR CUSTOMER SERVICE MANAGERS ENJOY MOST

• Leading a team of supervisors using encouragement and accountability to create a cohesive work unit
• Monitoring calls as well as mentoring and coaching individuals to ensure performance standards are met and customer experience is enhanced
• Cultivating critical skills in staff through on-the-job training to produce more effective employees
• Using leadership skills to motivate the customer service team to take action and develop solutions to enhance the customer experience
• Serving as a customer escalation point as needed and escalating customer service representative and customer impacting issues appropriately
• Providing regular reporting of key performance initiatives to the site leader of the Call Center Operations

We’re a large organization with bustling call centers offering a variety of shifts. People who do well in this role are strong problem solvers who can manage difficult conversations from clients and exhibit a robust understanding of the value Spectrum services provide. If you’d enjoy this type of dynamic job, we want to hear from you!

WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications

• Education: Bachelor's degree in business or related field or equivalent experience
• Experience: 7-10 years of customer service/call center experience; 5 years of supervisory/management experience
• Abilities: Leadership, coaching, multitasking, adaptable, dependable, good vision
• Skills: Effective communication in both English and Spanish, supervision, organization, time management
• Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)
• Knowledge of: Functions and tasks in customer relations, applicable products and services, general accounting and billing procedures

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

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Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.


Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.