Collections Specialist

For over 25 years, Quick Response Fire Protection has proudly provided the design, installation, maintenance, inspections and repairs of fire protection systems within the tri-state area. Along the way, Quick Response has grown to become the largest provider of fire protection systems in the state of New Jersey, providing fire protection services to all industries and property types.

Due to continued growth, we are looking to add a Collections Specialist to our team in Freehold, NJ. As a Collections Specialist, you will be responsible for recovering outstanding debts and ensuring timely payments from customers. Work to identify overdue accounts, contact debtors, negotiate payment arrangements, resolve billings issues, while maintaining positive customer relationships.

JOB RESPONSIBILITIES:

• Monitor customer accounts to identify and track accounts with overdue payments

• Reach out to customers via phone or email to discuss outstanding debts and negotiate payment arrangements

• Address and resolve customer inquiries, disputes and billing problems

• Keep detailed records of all collections activities, including contacts, payment arrangements and resolutions

• Develop and implement payment plans with customers to facilitate timely payments, if necessary

• Work to improve collection rates, reduce outstanding debts and DSO

• Research customer accounts when payment issues arise

• Adhere to the company expectations set regarding collections

• Work closely with team members from multiple departments to resolve collections issues

YOU’LL BE STRONG FIT IF YOU HAVE:

• Outstanding communication skills; in person, in writing and verbal.

• Good customer service skills

• Time management, organizational and interpersonal skills

• Knowledge of procedural and legal aspects of collecting. Familiar with regulatory reporting and filing official paperwork.

• Knowledge of rules and regulations pertaining to collection methods and techniques.

• Ability to read, analyze, and interpret general business procedures and regulations.

• Ability to define problems, collect data, establish facts and draw valid conclusions.

• Ability to calculate figures and amounts such as taxes, retention, discounts, interest, etc.

PREFERRED EDUCATION OR PREVIOUS EXPERIENCE:

• Preferred 2-4 years collections/accounts receivable experience

• Associate degree along with combined experience

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL DEMANDS and WORK ENVIRONMENT:

• Office environment with moderate noise

• Mostly sedentary role with the need to move about the office to copy, scan, fax and file

• Requires constant use of the computer and phone throughout the workday

As part of the Davis-Ulmer Family of Companies, we believe that investing and empowering our employees as leaders develops an organization that delivers innovative solutions and services that create a superior customer experience. The unique blend of our leader's abilities and the ownership of their work, combined with our culture and values, creates something that is simply described as the Davis-Ulmer difference.

Why Choose Davis-Ulmer Family of Companies?

• Competitive Compensation: We offer competitive pay rates for experienced professionals, ensuring your skills are recognized and rewarded appropriately.
• Comprehensive Benefits Package: Enjoy an industry-leading benefits package that includes medical, dental, vision, and additional perks, ensuring your health and well-being are taken care of.
• Strength of the Family: The Davis-Ulmer Family of Companies, with over 30 locations across the East Coast and Midwest, epitomizes the strength of a team-first mindset. Embracing a culture of collaboration, we unite to share knowledge, resources, and best practices across our network of branches. This collective approach strengthens us as a cohesive group, amplifying our impact far beyond what any individual business unit could achieve alone.
• Backed by APi Group: As a subsidiary of APi Group, a publicly traded, multi-billion-dollar corporation headquartered in Minnesota, we provide the financial stability and support needed for success. Benefit from world-class training and leadership development opportunities, backed by a powerhouse in the Fire Life Safety & Security industry.
• Long-Term Career Relationships: Many of our employees have been with us for 20 years! We believe in investing in the right people, fostering enduring professional relationships that benefit both individuals and the company alike. Join us and become part of a community where your dedication is recognized and valued for the long term.
• Values Match: We prioritize hiring individuals whose values align with ours. Our commitment to value-driven recruitment is a cornerstone of our People/Talent Development Operating Code.

DAVIS-ULMER'S ENDURING PURPOSE: "To protect what people value most."

Equal Opportunity Employer, including disabled and veterans.