Credit/Collections Specialist

We are looking for a dedicated Credit/Collections Specialist to join our team on a contract to permanent based in Monmouth County, New Jersey. This role involves managing accounts receivable processes, resolving customer issues, and promoting timely payment solutions. If you are detail-oriented, self-motivated, and excel in communication and problem-solving, this position offers an excellent opportunity to contribute to a dynamic environment.

Responsibilities:

• Conduct outbound calls to clients with overdue accounts, maintaining professionalism and fostering positive customer relationships.

• Monitor and manage open accounts to ensure timely collection efforts.

• Address billing challenges and resolve accounts receivable delinquencies with a focus on customer satisfaction.

• Take proactive steps to encourage timely payments from clients.

• Process payment transactions and handle credit requests accurately.

• Identify and analyze factors contributing to account delinquencies, presenting findings to management.

• Generate reports on credit card declines, expirations, delinquency letters, and related matters.

• Collaborate with operations, dispatch, and billing departments to address and resolve account issues.

• Perform other assigned duties as needed to support the collections and AR follow up processes.

• Minimum of 2 years of experience in credit and collections is required.

• Strong attention to detail and a high level of accuracy in all tasks.

• Ability to work independently while efficiently managing critical priorities.

• Adaptability to fast-paced and evolving work environments.

• Patience and resilience in handling stressful situations.

• Exceptional communication, analytical, and problem-solving skills.

• Familiarity with credit and collections processes is essential.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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