Order Management System Engineer

The achievers and courageous challenge-crushers we seek, have the following characteristics and skills

What You will Do:

• Actively manage all orders placed on Steam Turbine Servicing Order Management by our Service partners from a technical clarification and logistical perspective from order receipt to delivery to assure on-time delivery.
• Clarify all incoming orders for completeness of scope, cost, delivery dates etc. to ensure a smooth order flow into the supply / manufacturing chain.
• Coordinate the clarification with Engineering, supply, and Manufacturing, where applicable, to keep our Service partners informed about potential change requirements.
• Effectively handle large scope orders/programs with complex scope and/or contractual requirements and significant commercial and/or financial risk to minimize potential exposure to Company.
• Single point of contact for all questions regarding POs placed by our Service partners to maintain a trustworthy and collaborative business relation.
• Takes ownership of every Sales Order from a logistical, technical, data maintenance, and manufacturing perspective to effectively contribute to our values, including but not limited reconciliation (Sold scope vs quoted scope)
• Monitor Key Performance Indicators (KPIs) to meet stringent business targets.
• Liaise with our Service partners, order managers, project managers, buyers, planners, global logistic partners, ECC, and engineering (where applicable) to ensure on-time delivery of the orders
• Interact with other functional departments as needed to get materials/processes required for ensuring end customer satisfaction.
• Actively coordinate order pull ins/push outs with our Service business partners to meet customer demands and financial targets for both internal and external customers
• Maintain issue resolutions with multiple operations Logistics, Transportation, ECC, Engineering, Date Management, Project Management, Fleet Management, and supply management for on-time delivery of parts.
• Proactively advise internal business partners regarding possible spare parts / modification / upgrade needs regarding placed demand to minimize downstream impact in the order chain (production /procurement)
• Drive innovation and process improvements with a focus on digitalization and automatization

What You Will Bring:

• Bachelor’s Degree in a related field or equivalent experience
• 8 or more years of work experience in the relevant field and manufacturing industry.
• Strong organizational skills and customer service experience is needed
• In-depth knowledge in SAP (OPP, PD2), Sales & Distribution, Engineering, Procurement, MRP, finance, etc.
• Proficient in MS Excel, PowerPoint, and Word
• Strong communication skills
• Strong networking and collaboration skills
• Customer First attitude
• Solid product knowledge
• Resolution and time focused
• High team spirit

Pay Range: ($65k to $75k/annum).

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Work Requirements: This role is considered an on-site position located in Charlotte, NC.

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.
• Shop floor environment, which may include but not limited to extensive walking, and ability to lift up to 40 lbs.

Travel Requirements: Due to the nature of the work, no travel is required

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance
• Short/Long Term Disability