Service Director

THE OPPORTUNITY

Quello is a forthcoming fine dining destination in Greenwich, Connecticut — a restaurant built around disciplined hospitality, a confident culinary point of view, and the belief that a great meal is the sum of a thousand small decisions made well.

We are looking for a Service Director to be the guardian of service quality at Quello — the person who sets the tone on the floor, protects the details, and makes sure every guest leaves feeling like the night was built for them. This is a founding role, working closely with the General Manager and ownership to define what service means here.

The right candidate lives on the floor, not behind a desk. They bring a deep love of hospitality, an eye for the small things, and the instinct to develop people into a team that holds the standard on its own.

WHAT YOU'LL OWN

Service Culture & Floor Presence

• Set the tone for service every shift. You are the standard the floor looks to.
• Lead from the floor through the full service, reading the room and adjusting in real time.
• Build a culture where hospitality is personal, informed, unhurried, and precise.
• Lead pre-service lineups that sharpen the team on the details that matter that night.

Hospitality Standards & Consistency

• Own Quello's service standards and make sure they hold every shift, every table, every guest.
• Protect the details: pacing, sequencing, table touches, and the small things that separate good from exceptional.
• Walk the room constantly, catch what is slipping, and correct it before the guest ever notices.
• Keep service consistent across the main dining room and private events — no second tiers.

Guest Recognition & Experience

• Build and run a guest recognition program: the regulars, the names, the preferences, the occasions.
• Look after VIPs and special requests personally, and set the standard for how the team does the same.
• Own guest issues on the floor and turn them around in the moment.

Training & Staff Development

• Lead training and ongoing development for captains, servers, hosts, and support staff.
• Build and maintain service standards documentation and training programs for all FOH roles.
• Coach in the moment, run skills sessions, and develop the next level of floor leaders.
• Partner with the beverage team so every server can speak to the list with confidence.

Working With Leadership

• Partner closely with the General Manager and ownership to shape and protect the service vision.
• Report on service quality, guest feedback, and team development.
• Align front-of-house and kitchen on the details that make service feel seamless.

WHAT WE'RE LOOKING FOR

• 4 years leading service in fine dining or upscale-casual environments with serious food and wine programs.
• A reputation for service detail. People notice the difference when you run a floor.
• A natural host — guests gravitate toward you, and you make every table feel like your best table.
• A track record of training and developing service teams that hold the standard on their own.
• Strong wine knowledge; certification (CMS, WSET, or equivalent) is a plus, not a requirement.
• Comfort with reservation systems (SevenRooms, Resy, or equivalent) and POS platforms (Toast, Aloha, or equivalent).
• Composure under pressure. Greenwich diners are experienced and exacting — you are too.
• Pre-opening or opening-team experience is highly valued.

WHAT QUELLO OFFERS

• A competitive base salary commensurate with experience.
• Performance-based bonus tied to restaurant financial targets.
• Comprehensive health and benefits package.
• Paid time off and a structured schedule designed for long-term sustainability.
• A seat at the table in building something from the ground up — and the professional satisfaction that comes with it.

Quello is an equal opportunity employer. We are committed to building a team that reflects the diversity of the community and guests we serve.

Salary : $75,000 - $85,000