What are the responsibilities and job description for the Intake Specialist position at QUEENS COMMUNITY HOUSE?
About Queens Community House (QCH):
Queens Community House (QCH) is a multi-site, multi-service settlement house that serves the diverse communities of Queens through a wide network of programs for children, youth, adults, and older adults. Our mission is to provide individuals and families with the tools to enrich their lives and build healthy, inclusive communities. We welcome passionate and dedicated professionals who are inspired by our mission, bring diverse experiences, and are committed to making a meaningful impact.
Position Overview:
We are seeking a highly motivated and detail-oriented Intake Specialist to support our Pathways program. The Intake Specialist will guide prospective participants through every stage of the intake process, assessing their skills, interests, and needs to ensure they are fully prepared for program enrollment. For individuals not yet program-ready, the Intake Specialist will provide guidance and connect them with appropriate support resources.
Key Responsibilities:
Lead a seamless, client-centered intake and enrollment process.
Maintain accurate and up-to-date participant information in both electronic databases and physical records.
Collaborate with QCH program sites to support outreach efforts, open house events, and scheduling needs.
Proctor TABE testing and administer soft skills assessments as required.
Conduct individualized post-secondary planning assessments.
Transition candidates to program coaches with a clear, actionable plan.
Build relationships with internal staff and coordinate referrals across partner agencies.
Conduct intake and follow-up appointments via phone, in person, and at outreach locations.
Clearly communicate program eligibility requirements and participation expectations.
Document intake screenings and maintain comprehensive applicant files.
Deliver exceptional customer service throughout the enrollment process.
Represent QCH at Family Support Coordination meetings and agency-wide events.
Provide administrative support and perform other duties as needed.
Qualifications:
Required:
Associate or Bachelor’s degree, or three (3) years of relevant experience.
Proficiency in Dropbox and Microsoft Office Suite (Word, Excel, PowerPoint, OneDrive, OneNote).
Strong interpersonal, communication, and problem-solving skills.
Detail-oriented, organized, and able to work independently.
Ability to handle sensitive and confidential information with professionalism.
Preferred:
Experience in customer service, client relations, or case management.
Familiarity with Salesforce or other database systems.
What We Offer:
QCH provides a competitive compensation package and a supportive workplace culture that values work-life balance and professional growth:
Medical, dental, and vision insurance.
Life insurance and Flexible Spending Accounts (FSA).
Paid Family Leave with QCH’s supplement to NYS benefits.
403(b) Retirement Plan.
Generous paid time off.
Paid federal holidays.
Ongoing professional development, training, and networking opportunities.
Equal Opportunity Employer:
Queens Community House is an equal opportunity employer, committed to creating a workplace that celebrates diversity and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other protected status. QCH is a Drug-Free Workplace.
