CRED Program Assistant

Position Summary

The CRED Program Assistant supports the delivery of the CRED Career Pathways by assisting the Instructors with classroom instruction, participant support, technical skill development, and administrative tasks. This position plays a critical role in ensuring participants receive individualized classroom support, stay on track with coursework and certifications, and successfully progress through the training program.

The ideal candidate has a strong foundation in Information Technology, excellent communication skills, and a passion for helping adult learners develop the skills necessary to enter the technology workforce.

Essential Duties and Responsibilities

Classroom and Instructional Support

• Assist the workforce Instructors during in-person and virtual training sessions.

• Support classroom management and participant engagement during instruction.

• Help prepare classroom materials, training equipment, and learning resources.

• Reinforce lesson content through small group and one-on-one support.

• Assist with classroom technology setup and troubleshooting.

• Monitor participant attendance, participation, and engagement.

Classroom Support and Tutoring

• Provide one-on-one classroom support to participants who require additional assistance.

• Review and reinforce concepts covered during class sessions.

• Assist participants with completing assignments, labs, projects, and homework.

• Conduct study sessions and review workshops for certification exams.

• Support participants in developing effective study habits and time management skills.

• Identify participants who may need additional academic support and communicate concerns to the IT Instructor and Program Director.

Certification and Career Preparation Support

• Assist participants preparing for industry-recognized certifications, including CompTIA A , Google AI Essentials, and other approved credentials.

• Review practice exams and help participants understand testing objectives.

• Provide guidance on certification study plans and exam readiness.

• Support participants in completing online learning modules and certification coursework.

• Encourage participant accountability and progress toward credential attainment.

Technology and Lab Support

• Assist with maintaining classroom computers, laptops, and training equipment.

• Troubleshoot basic hardware, software, and connectivity issues.

• Ensure classroom technology is operational and ready for instruction.

• Maintain inventory of training materials, devices, and equipment.

• Report technical issues requiring escalation to the workforce Instructors or Program Director.

Participant Support and Workforce Development

• Serve as a positive mentor and resource for participants throughout training.

• Encourage professionalism, attendance, and active participation.

• Assist participants with navigating online learning platforms and digital resources.

• Support workforce readiness activities including resume development, interview preparation, and professional communication exercises, if applicable.

• Promote a positive and inclusive learning environment.

Program Administration

• Assist with maintaining participant records, assignment completion tracking, and certification progress reports.

• Support data collection and reporting requirements as needed.

• Attend staff meetings, training sessions, and program events, as required

• Support front desk coverage as needed

• Assist with ordering supplies, copies, and refreshments/snacks.

• Perform other duties related to participant success and program operations as assigned.

Qualifications

• Associate's degree, technical certification, or relevant experience in Information Technology, Computer Science, Help Desk Support, or a related field preferred.

• Knowledge of computer hardware, software, operating systems, networking fundamentals, and troubleshooting techniques.

• Familiarity with CompTIA A , Google certifications, Microsoft Office, and common IT support tools preferred.

• Experience tutoring, teaching, mentoring, or training adults or young adults preferred.

• Strong organizational, communication, and interpersonal skills.

• Ability to work independently and collaboratively in a team environment.

Desired Skills

• Strong customer service and technical support mindset.

• Ability to explain technical concepts to individuals with varying levels of experience.

• Patience and commitment to participant success.

• Strong problem-solving and critical-thinking skills.

• Experience working in workforce development, education, or community-based programs is a plus.

• Commitment to advancing economic opportunity through technology training.

Reporting Structure

This position reports directly to the CRED Program Director and works closely with the IT Instructor and workforce development staff to support participant learning, credential attainment, and employment outcomes.

Success Measures

The successful CRED Program Assistant will:

• Support participants in successfully completing coursework and assignments.

• Help improve certification attainment rates.

• Increase participant engagement and retention throughout training.

• Provide high-quality academic and technical support to participants.

• Contribute to positive employment and career outcomes for program participants.