Workforce Instructor - Technology (CRED)

Job Title 

Workforce Instructor-Technology

Join the Queens Community House (QCH) Team!

About QCH

Queens Community House (QCH) is a multi-service organization serving children, youth, families, and older adults across the diverse neighborhoods of Queens. Our mission is to empower individuals and families by providing tools that enrich their lives and foster the development of healthy, inclusive communities.

We are seeking passionate, dynamic individuals who share our commitment to making a meaningful impact.

Position Overview

QCH is looking for a dedicated Workforce Instructor – Technology to lead technology training within the Community Resources for Employment and Development (CRED NYC) program, part of our College and Career Services division.

This role supports participants ages 18–40 who have been directly impacted by the justice system or reside in high-crime areas, equipping them with entry-level technology skills through high-quality training and hands-on support.

The ideal candidate brings expertise in A certification and a strong commitment to helping individuals succeed in the tech industry. This is a unique opportunity to make a tangible impact on the lives of young adults entering the workforce.

Primary Responsibilities

Instruction & Training

• Facilitate engaging, accessible instructional sessions (in-person and virtual) covering computer fundamentals, digital literacy, A Certification content, and technology workforce expectations.
• Develop and update curriculum, instructional materials, guides, and assessments based on program needs and participant learning styles.
• Model workplace professionalism, communication, and career-aligned soft skills throughout instruction and program interactions.

Career Readiness & One-on-One Support

• Provide individualized coaching to support resume development, cover letter writing, LinkedIn profile creation, interview preparation, and workplace behaviors.
• Collaborate with participants to create personalized milestone plans outlining steps from training to employment, including credential completion and wraparound support.
• Identify participants needing additional support and coordinate services with program staff to ensure holistic preparation.

Employer Partnership Support

• Assist in identifying, recruiting, and maintaining relationships with employer partners to support participant hiring pipelines, mock interviews, and guest speaker engagement.
• Coordinate employer participation in Job Club sessions, hiring events, informational interviews, and networking opportunities.
• Help align curriculum and training approaches to reflect employer insights, evolving industry trends, and hiring expectations.

Career Services Facilitation

• Lead job readiness workshops, mock interviews, technical skill labs, and professional development sessions to support employment outcomes.
• Support job search activities and ensure participants have the tools, confidence, and professionalism needed for entry-level tech roles.
• Track career progression milestones and collaborate with Career Services staff to ensure successful program completion and employment placement.

Program Support & Documentation

• Complete timely documentation including attendance, progress notes, evaluations, and data entry in internal systems.
• Participate in team meetings, staff development training, and collaborative program planning.

Schedule

• Part-Time: 15 hours per week
• Evening availability required (up to 8:00 PM, 2 evenings/week)
• Location: Hybrid / Jamacia, NY 

Qualifications

• A bachelor’s degree in a technology-related field is preferred. 
• A minimum of 2 years of instructional experience in the technology sector, or an equivalent combination of professional tech experience and instructional/facilitation experience, is required. 
• Non-degree and non-traditional pathway candidates are welcomed.
• Strong communication, time management, and organizational skills.
• Proven ability to work effectively with diverse populations and manage multiple priorities.
• Excellent interpersonal skills and discretion in handling sensitive information.
• High attention to detail and a strong sense of accountability.
• Demonstrated ability to follow through on responsibilities and meet deadlines.

Equal Opportunity Employer

Queens Community House is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or veteran status.
We maintain a drug-free workplace.