What are the responsibilities and job description for the Field Support Analyst position at Quantum World Technologies Inc.?
Job Title: Field Support Analyst
Location: Los Angeles, CA (5 days onsite)
Duration: Long term contract
Key Skills: Active Directory, Incident Request Management, MS Intune, Ticketing Systems, MS Office Suite
Key Areas: ServiceNow, ITOM, ITAM
Required Qualifications:
Work comes in through a ticketing system
General desk top support
Hardware/software support
Desktop support helping a wide range of end users
Responding to tickets
Maintaining office technology
Front facing customer service
Level 1 & Level 2 software support enterprise level
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management
Licenses/Certifications:
A certification is not required but a big plus
Years of Experience:
Bachelors degree with 5 years
MS Intune, Ticketing Systems, MS Office Suite
Backend office MS Office Support
MS Intune
Active Directory
Remote management
Incident Request Management