What are the responsibilities and job description for the Field Support Analyst position at Galactic Minds INC?
Job Title: Field Support Analyst
Location: Los Angeles, CA (5 days onsite)
Duration :: Contract
Key Skills: Active Directory, Incident Request Management, MS Intune, Ticketing Systems, MS Office Suite
Required Qualifications:
- Work comes in through a ticketing system
- General desk top support
- Hardware/software support
- Desktop support helping a wide range of end users
- Responding to tickets
- Maintaining office technology
- Front facing customer service
- Level 1 & Level 2 software support enterprise level
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management
Licenses/Certifications:
A certification is not required but a big plus
Years of Experience:
- Bachelors degree with 5 years
- MS Intune, Ticketing Systems, MS Office Suite
- Backend office MS Office Support
- MS Intune
- Active Directory
- Remote management
- Incident Request Management