Operations Coordinator

About Quantum Design

For more than 40 years Quantum Design (QD) has been providing technology solutions to researchers in the fields of physics, chemistry, biotechnology, materials science, and nanotechnology. Established in 1982, Quantum Design is the leading commercial source for automated materials characterization systems offering a variety of measurement capabilities. QD instruments are found in the world's leading research institutions and have become the reference standard for a variety of magnetic and physical property measurements.

Job Description

The Opportunity 

As an Operations Coordinator, you will be at the center of a dynamic, customer-focused environment where world-class scientific research is enabled through advanced, high‑precision measurement technologies. You will act as the primary daily point of contact between customer stakeholders, on‑site Quantum Design engineers, and factory support teams. Serving as the face of Quantum Design at the customer site, you will be instrumental in building trust, enhancing collaboration, and delivering exceptional customer experience.

Responsibilities  

• Serve as the primary customer-facing coordinator for daily operational activities.
• Act as the central liaison between customers, field engineers, and factory support teams to ensure clear communication and timely execution.
• Prepare and deliver accurate, timely internal and external operational reports.
• Lead customer and internal meetings, track action items, and drive follow‑through to resolution.
• Support operational initiatives by coordinating timelines, defining deliverables, and tracking progress across stakeholders.
• Assist in identifying risks, mitigating bottlenecks, and ensuring follow‑through on agreed actions.
• Provide structure and organization to ongoing projects.
• Other duties as assigned.
  
  

Minimum Qualifications

• Bachelor’s degree and five years of experience, or master's degree and three years of experience in customer-facing operations, coordination, or project support role
• Microsoft office (Excel, PowerPoint, Word)
• Ability to work collaboratively in cross functional teams
  
  

Preferred Qualifications 

• Advanced Excel skills, Power BI, Tableau, or similar tools for creating reports and visualizations
  
  

Additional Information 

• This position is fully onsite. The employee will report to our client site in Santa Barbara, CA five days a week.
• Salary Range: $39.00 - $57.00 hourly
  
  

Quantum Design is an affirmative action and equal opportunity employer. All employment decisions, policies and practices are in accordance with applicable federal, state and local anti-discrimination laws. Quantum Design will not tolerate or engage in unlawful discrimination including any form of unlawful harassment, on account of a person's sex, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, handicap, disability, or membership in any protected group.