What are the responsibilities and job description for the Sr. Customer Coordinator position at Quanta Manufacturing Nashville, LLC?
PURPOSE OF POSITION:
This position is responsible for the coordination between Customer and Service team to ensure profitable delivery and effective execution of customer programs/accounts to meet/exceed the contracted services levels.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for ensuring Service Readiness for support based on Customer forecast and plans.
- Using internal systems (SAP and QMS) process Orders through Service Operations.
- Coordinate the Tracking and Communication for all service activity related to Unit Repair & Parts Orders.
- Utilizing SLA checklists, Maintain Action Items with Customers and Service Operations
- Conduct Weekly Conference calls with Service Operations and Customer teams to resolve issues
- Work with the PM to resolve all open AR and payment issues.
- Maintain and Coordinate with PM and Service Operations on Changes to Products and Programs and appropriate functions within our organization
- Maintain and Follow Documented Processes of Key Functions and strive for the continuous improvement of processes and elimination of wasted steps
- Provide Weekly Reports that summarize Key Customer Activity and project status
- Work with Customer, PM and Operations team to maintain proper inventories
- Primary customer contact on day to day business.
- Provides OOW quotes based on input from Service Program Manager.
- Resolves discrepancies with customer on Returned Material.
- Assist with Forecast Planning and Material PO placement processes for customer program requirements
- Monitor Inventory Accuracy and Requirements with Warehouse Team
- Assist Program management with completing monthly invoices for internal review
- Assist Lead RTV Clerks and Materials Clerks daily responsibilities
- Lead and Supervise Customer Coordinators by assigning daily tasks and priorities.
MINIMUM REQUIREMENTS
- 5 years combined similar industry experience and/or customer service experience
- Bachelor’s degree preferred
- Understanding of Service order processing flow through an MRP system and shop floor control system.
- Experience with SAP a plus
OTHER SKILLS AND ABILITIES
- Customer interaction skills
- Ability to coordinate and organize projects from inception thru execution
- Ability to handle multiple tasks, prioritize and use time effectively
- Must be able to conduct and facilitate effective meetings
- Fluent in the use of computers and software programs
- Must possess excellent communication skills at all levels
- Must be able to understand different cultures and develop effective work relationships to get work done
- Possess the ability to influence groups without the formal authority to get tasks completed
- Be detailed oriented and meticulous in conducting your work
- Conduct other duties as requested
POSITION TYPE / EXPECTED HOURS OF WORK
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.
TRAVEL: This position requires no travel.
AAP/EEO STATEMENT
Quanta Computer provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employee signature below constitutes employee's understanding of the requirements, essential functions and duties of the position.