What are the responsibilities and job description for the IT Technician position at Quanta Manufacturing Fremont?
Pay: $25-$29/hr
Location: Fremont, CA
Type: Full-time, Onsite (not open to remote)
Job Summary:
Provide technical and administrative support for laptops and a variety of application software. Assist end users in the resolution of connectivity and system issues.
Duties and responsibilities:
• Provide laptop administration support to company’s end user base.
• Perform workstation windows Systems Administration for all platforms.
• Create user accounts.
• Add new systems to the network (wired and wireless) and domain including Operating System,
applications, configurations to perform functions needed.
• Set file and folder permissions.
• Troubleshoot hardware and software failures and identify network connectivity problems (wired
and wireless) when they relate to laptops and other network peripheral devices.
• Provide anti-virus support, malware removal and system restore.
• Perform phone installations and phone programming support.
• Provide first and second level desktop support.
• Install and configure user workstations including system imaging.
• Install and configure printers and print server queues.
• Troubleshoot printer problems.
• Install software updates and patches.
• Assist users in the operation of standard and non-standard software applications and packages,
resolving issues and emerging needs.
• Perform preventative maintenance.
• Document all processes and procedures.
• Perform Ethernet and fiber cable runs, terminating, tipping, and punching.
• May assist Systems Administrator with troubleshooting of network and server problems.
• Conduct other such duties as may be assigned or requested.
Required Skills and abilities:
• Excellent interpersonal and customer service skills.
• Thorough understanding of networking protocols, LAN networking, and WAN networking.
• Ability to communicate in Mandarin Chinese a plus.
• Proficient in computers and software programs
• Understanding of manufacturing order processing flow through an MRP system
• Experience with SAP/Order Management System
• Ability to work normal business hours, late afternoon to late evening shift Mon-Fri and some
Saturdays as needed.
Education and experience:
• Associate degree in a client/server environment
• 2 years of experience in a similar role
• Exposure to MS/Outlook
• Experience with Windows XP, 7, 8.1, 10
• Experience with NTFS shares and permissions.
• Experience with Ethernet and fiber cabling
• Experience with Active Directory
• Experience with secure wireless networks
• Understanding of basic network functions
• Understanding of TCP/IP
• Experience with laser jet and zebra printers in a shop floor environment.
Physical Requirements:
• Ability to walk and stand on cement floors for extended periods.
• Ability to stand, stoop, bend, and perform repetitive tasks.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to fifty pounds at a time.
Salary : $25 - $29