What are the responsibilities and job description for the IT Infrastructure Engineer position at QualStaff Resources?
IT Infrastructure Engineer – Semiconductor Industry
QUICK FACTS
The company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.
QUICK FACTS
- Location: San Diego, CA 92127
- Pay Range: $31-$38/hr (this range is based on a variety of factors including, but not limited to, experience, location, skill set)
- Duration: 12-18 months with strong possibility of conversion
- Hours: Mon-Fri 8:00am – 5:00pm
- 3 years of onsite IT customer service supporting remote and onsite customers
- Service Now experience
- Technical Degree – prefer undergrad but will consider 2-year degree
- Able to demonstrate leadership skills and take ownership of customer issues reported and provide escalation as deemed appropriate to ensure management awareness of severe problems or calls that are exceeding documented target resolution times
- Provides support of 7/24 Global Support process by serving as tier 1 first point of contact and owner of problem/incident.
- Provides Helpdesk, Deskside and Walkup hardware and software support as needed.
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues.
The company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.
Salary : $31 - $38
