What are the responsibilities and job description for the Customer Support Representative position at QualStaff Resources?
Customer Technical Support – Medical Device Industry
QUICK FACTS
- Location: California or Arizona - Remote
- Pay Range: $18.50 or $21.00/hr. (depends on location)
- Duration: Temp to hire
- Hours: Seeking candidates with completely open availability as there are various shifts in this department which serves customers 24/7.
- 1 year of customer service experience, preferably in a technical support role
- Associates or Bachelor's degree preferred
- Experience with electronic documentation systems, HIPAA environments, and troubleshooting support is ideal
- Patience, empathy, and communication are key
- Must have dependable internet service
- Fluently bilingual (English/Spanish) is a plus
- Assist customers primarily by phone, sometimes via chat, regarding medical device product
- Troubleshoot technical issues related to the product
- Document each interaction into the CRM accurately
- Computer equipment will be provided
The company is an equal opportunity employer committed to providing employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age or disability, or any other class protected by Federal, State or local laws.
Salary : $19 - $21