What are the responsibilities and job description for the Parts Counter Specialist position at Quality Truck Care Center?
Join a Team That Values You
At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.
We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.
Benefits:
Vacation up to 4 weeks – fast accrual
Additional PTO
Monthly Efficiency Bonus Program
Health, Dental & Vision Insurance
401(k) with Company Match
HSA & FSA Options
Boot & Prescription Safety Glass Allowance
Fitness Membership Reimbursement
Tuition Assistance & Apprenticeship Programs
Extensive OEM & Paid Training Opportunities
Career Advancement opportunities
Flexible work hours and a family-first culture
Position Summary:
Sells parts to customers at the counter, over the telephone, or through the repair shops.
Primary Duties and Responsibilities:
Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
Required Qualifications:
Six to twelve months parts experience or training, heavy duty truck experience preferred
Effective oral and written communication skills.
High School Diploma or Equivalent
Valid Wisconsin Drivers License / insurable