What are the responsibilities and job description for the Parts Counter / Department Specialist position at Quality Truck Care Center, Inc.?
Join a Team That Values You
At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.
We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.
Benefits:
Sells parts to customers at the counter, over the telephone, or through the repair shops.
Primary Duties and Responsibilities:
At Quality Truck Care Center, we’ve been proudly serving Wisconsin’s trucking industry since 1986. As a family-owned and operated company, we believe great technicians deserve more than just a job — they deserve a career path with growth, training, and real appreciation.
We represent Western Star, Autocar, and XCMG, and are certified in Detroit, Cummins, CAT, Allison, and Detroit Transmissions & Axles.
Benefits:
- Vacation up to 4 weeks – fast accrual
- Additional PTO
- Monthly Efficiency Bonus Program
- Health, Dental & Vision Insurance
- 401(k) with Company Match
- HSA & FSA Options
- Boot & Prescription Safety Glass Allowance
- Fitness Membership Reimbursement
- Tuition Assistance & Apprenticeship Programs
- Extensive OEM & Paid Training Opportunities
- Career Advancement opportunities
- Flexible work hours and a family-first culture
Sells parts to customers at the counter, over the telephone, or through the repair shops.
Primary Duties and Responsibilities:
- Assists customers in determining and selecting appropriate parts. Provides price quotes and other parts information.
- Informs customers of specials and companion part requirements, ensuring that the customer is exposed to the full product line.
- Assists technicians with the parts requisition process, ensuring that the Parts department receives a completed copy of the parts request or repair order. Ensures that all internal parts requests are billed on repair order.
- Represents Quality Truck Care Center in a professional manner, remaining friendly and courteous in all customer and coworker interactions.
- Pulls and fills parts orders from stock. Prepares orders for daily shipment, delivery, or pick up.
- Inspects cores received from customers. Tags for return to vendor. Issues customer credit upon receipt of credit from vendor.
- Six to twelve months parts experience or training, heavy duty truck experience preferred
- Effective oral and written communication skills.
- High School Diploma or Equivalent
- Valid Wisconsin Drivers License / insurable