Hospitality Agent

Job Overview

We are seeking an energetic and dedicated Hospitality Agent to join our dynamic team! In this vital role, you will be the welcoming face of our hospitality operation, ensuring guests receive exceptional service from the moment they arrive. Your enthusiasm, multilingual skills, and hospitality expertise will create memorable experiences for our guests, fostering loyalty and satisfaction. This paid position offers an exciting opportunity to develop your career in the vibrant hospitality industry while delivering top-tier guest services in a fast-paced environment.

Duties

• Greet and assist guests with check-in and check-out procedures using property management systems (PMS) such as OPERA or similar hotel management software
• Manage reservations efficiently through hospitality reservation systems, ensuring accuracy and guest preferences are met
• Provide exceptional customer service by addressing guest inquiries, resolving issues promptly, and maintaining a friendly attitude
• Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills
• Coordinate guest requests, including room changes, special amenities, and local information, to enhance their stay
• Conduct night audits to reconcile daily transactions, ensuring accuracy in financial records and guest accounts
• Follow hotel emergency procedures confidently to ensure guest safety and operational continuity

Requirements

• Proven experience in hospitality management or hotel front desk operations with a strong focus on guest relations
• Multilingual or bilingual abilities to communicate effectively with diverse guests from around the world
• Familiarity with property management systems (PMS) such as OPERA or other hotel management software
• Knowledge of hotel emergency procedures and safety protocols to handle urgent situations professionally
• Excellent customer service skills combined with problem-solving abilities to address guest concerns swiftly
• Experience with resort environments or large-scale hotels is highly desirable
• Strong organizational skills and attention to detail for night audits and daily operational tasks

Join us if you’re passionate about delivering outstanding hospitality experiences! We value energetic team players who thrive in a lively environment and are eager to grow their careers. This role offers comprehensive training opportunities, a supportive work culture, and the chance to make a positive impact on every guest’s stay.

Pay: From $14.50 per hour

Expected hours: 16.0 per week

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Work Location: In person

Benefits:

Salary : $15