Front Desk Agent

The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming and positive hotel experience. This position is responsible for guest check-ins and check-outs, handling reservations, answering inquiries, and providing excellent customer service while maintaining accuracy and professionalism.

Key Responsibilities

• Greet guests warmly and professionally upon arrival
• Perform check-in and check-out procedures efficiently
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries promptly
• Handle guest concerns or complaints and escalate when necessary
• Process payments, authorize credit cards, and balance cash drawers
• Maintain accurate guest records in the property management system
• Communicate effectively with housekeeping and maintenance teams
• Ensure lobby and front desk area remain clean and organized
• Follow hotel policies, safety procedures, and confidentiality standards

Qualifications & Skills

• High school diploma or equivalent (required)
• Previous customer service or hotel front desk experience (preferred)
• Strong communication and interpersonal skills
• Basic computer skills and familiarity with reservation systems (PMS experience a plus)
• Ability to multitask and remain calm in a fast-paced environment
• Professional appearance and positive attitude
• Strong problem-solving skills and attention to detail

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• Employee discount

Experience:

• Hospitality: 1 year (Required)

Work Location: In person

Benefits:

Salary : $10