What are the responsibilities and job description for the Front Desk Agent position at Quality Inn and Conference Center?
Are you looking for a fun, flexible, and fast-paced work environment, supportive coworkers, and a chance to grow as a professional? At the RIT Inn & Conference Center, we are committed to satisfying our customers, working collaboratively, and providing career development opportunities for our employees.
The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.
Why should you work at the RIT Inn & Conference Center?
Specific Responsibilities
The RIT Inn & Conference Center, managed by Gunther & Associates, LLC, is a premier hotel in Rochester, New York perfectly located near several major businesses, residential communities, and local attractions. Our hotel offers the comfort and convenience of a full service hotel at an affordable rate.
Why should you work at the RIT Inn & Conference Center?
- Competitive compensation package
- Full benefits package
- Flexible scheduling
- Extensive training and opportunities to advance
- Free employee parking
Specific Responsibilities
- Provide pleasant and professional services to all hotel guests.
- Perform check-in and check-out services for guests and students.
- Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
- Properly record sales transactions and secure accurate payment for reservations.
- Coordinate bell and shuttle services.
- Answer phone calls pertaining to reservations and other guest inquiries.
- Run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the operation of the Front Desk.
- Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
- Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
- Maintain on-going communication and collaboration with engineering and housekeeping staff, with the aim of achieving high levels of cooperation and service excellence.
- Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
- Assist in checking all lobby area fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
- Properly maintain all work equipment, tools, and supplies, and report any maintenance concerns by generating work orders.
- Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy.
- Comply with all department, hotel, and company policies and procedures.