What are the responsibilities and job description for the Night Auditor position at Quality Inn and Suites?
Night Auditor
Quality Inn & Suites Shepherdstown
Quality Inn & Suites Shepherdstown is seeking a friendly, dependable, and detail-oriented Night Auditor to join our team. The Night Auditor plays a vital role in providing excellent guest service, maintaining hotel security, and ensuring accurate financial reporting.
The ideal candidate is professional, organized, trustworthy, and comfortable working independently. This position is an excellent opportunity for someone who enjoys hospitality, has strong customer service skills, and takes pride in accuracy.
Key Responsibilities
- Welcome guests with a friendly and professional attitude while providing excellent customer service throughout their stay.
- Process guest check-ins and check-outs.
- Perform nightly audits of hotel transactions, room revenue, payments, and financial records to ensure accuracy.
- Reconcile daily revenue, review reports, and report discrepancies as needed.
- Prepare, distribute nightly audit reports, and complete required end-of-day procedures.
- Handle cash, credit card transactions, receipts, and guest billing accurately.
- Answer incoming phone calls, respond to guest inquiries, and assist with reservations.
- Resolve guest concerns professionally and escalate issues to management when necessary.
- Monitor the front desk, lobby, hotel premises to help maintain a safe, clean, and welcoming environment.
- Follow hotel procedures for guest safety, building security, emergency situations, and cash handling.
- Communicate important guest requests, maintenance concerns, and operational updates to management.
- Maintain accurate guest records, complete paperwork, and perform data entry using hotel systems.
- Ensure all required reports, checklists, and shift documentation are completed before the end of the shift.
- Perform additional front desk and administrative duties as assigned by management.
Qualifications & Experience
- Previous hotel, night audit, accounting, or customer service experience is preferred.
- Strong attention to detail and the ability to accurately reconcile financial transactions.
- Basic math skills and the ability to handle payment records responsibly.
- Comfortable using computers, email, spreadsheets, and hotel property management systems.
- Strong communication, problem-solving, and organizational skills.
- Ability to work independently and make sound decisions during the overnight shift.
- Dependable, punctual, trustworthy, and committed to maintaining hotel standards.
- Ability to remain professional while assisting guests and handling unexpected situations.
- Professional telephone etiquette and a guest-focused attitude.
- Ability to handle confidential guest information appropriately.
- Willingness to work overnight hours, weekends, and holidays as required by hotel operations.
- Bilingual abilities are a plus and are valued when assisting our diverse guests.
Why Join Quality Inn & Suites Shepherdstown?
At Quality Inn & Suites Shepherdstown, our team members play an important role in creating a positive guest experience. As a Night Auditor, you will have the opportunity to develop valuable hospitality, administrative, financial, and customer service skills while contributing to the successful operation of the hotel.
If you are dependable, organized, comfortable working overnight, and committed to providing excellent service, we encourage you to apply.
Join our team and help us make every guest feel welcome at Quality Inn & Suites Shepherdstown!
Pay: From $13.00 per hour
Work Location: In person
Salary : $13