Night Auditor

Overview

Join our dynamic hospitality team as a Night Auditor, where you will be the vital link ensuring smooth overnight operations and exceptional guest experiences. This energetic role combines financial reconciliation, guest relations, and operational oversight, all while maintaining the highest standards of hospitality service. As a Night Auditor, you will be the first line of support during the overnight shift, providing a welcoming atmosphere and ensuring the safety and satisfaction of our guests. Your expertise in hotel management systems and customer service will help uphold our reputation for excellence around the clock.

Duties

• Conduct nightly financial audits by reconciling guest accounts, reservations, and property management system (PMS) data using systems like OPERA or similar hotel management software
• Prepare detailed shift reports, including daily summaries, incident logs, and audit documentation to ensure accurate record-keeping
• Manage front desk operations during overnight hours, including check-ins, check-outs, and handling guest inquiries with professionalism and warmth
• Respond promptly to guest requests and resolve issues with effective customer service problem-solving skills to enhance guest satisfaction
• Monitor hotel security through CCTV surveillance and perform routine safety checks in accordance with hotel emergency procedures
• Handle phone communication with guests, vendors, and internal departments using proper phone etiquette and clear client communication skills
• Support hotel management by assisting with reservations, updating guest information in property management systems (PMS), and ensuring compliance with hospitality standards

Requirements

• Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles
• Familiarity with hotel reservation systems such as OPERA or comparable property management systems (PMS)
• Strong customer service skills with a focus on guest relations and problem-solving under pressure
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Knowledge of hotel emergency procedures and safety protocols to ensure guest safety during overnight hours
• Excellent phone communication skills coupled with professional phone etiquette
• Previous resort or hotel experience is preferred to handle the unique demands of hospitality environments

Embark on a rewarding career where your dedication ensures our guests enjoy seamless stays while you develop your expertise in a vibrant hospitality setting. We value energetic professionals committed to delivering outstanding service around the clock!

Pay: $11.00 - $12.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Benefits:

Salary : $11 - $12